The Opportunity

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description What you get to do in this role:

Manage product development activities and oversee end-to-end engineering deliverables.
Manage team of engineers, providing technical guidance, feedback, and career development.
Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
Lead development of AI-powered search services, including semantic search and retrieval capabilities
Manage daily activities of the end to end development team, ensuring engineering excellence, code quality, and delivery velocity.
Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making.
Manage departmental resources, staffing, mentoring, and enhance and maintain a best-of-class engineering and quality team.
Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices.

Qualifications To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices.
Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
9+ years of experience in software product engineering and atleast 2+ years of experience in a management position for technical teams
Lead development of AI-powered search services, including semantic search and retrieval capabilities (building and maintaining search pipelines, indexing, relevance etc)
Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products.
Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar).
Experience with open source tools, automation frameworks, and agile development environments.
Proven ability to design and implement effective testing strategies, including automation and performance testing.
Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams.
Experience in managing cross-functional teams with combined engineering and quality responsibilities.

FD21

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Manager, Software Engineering Management (Search Services)

The Opportunity

About ServiceNow