Job Description – Sr. Manager / Manager, Process Excellence & Quality (Markets) The CoinDCX Journey: Building the Future of Finance
At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian by building secure, scalable, and high-performance financial systems.
As our Markets business scales in volume, complexity, and risk exposure, strong process governance, quality control, and operational discipline become critical. This role sits at the core of ensuring our systems and processes are reliable, auditable, and continuously improving.
About The Role We are looking for a Process Excellence & Quality Lead to build and drive the process governance, audit framework, and continuous improvement charter across the Markets function.
This role will act as an independent quality layer, ensuring processes are:
You will partner closely with leadership and cross-functional teams to standardize processes, strengthen operational controls, and lead a team responsible for quality audits and process adherence.
Why This Role Exists
What You’ll Do Process Excellence Strategy & Governance Own and drive the Process Excellence & Quality charter, roadmap, and execution strategy
Define the process health framework, quality philosophy, and audit approach
Establish governance mechanisms:
Drive alignment across Markets, Product, Operations, Analytics, and Tech teams
Process Mapping & Standardization Lead end-to-end process mapping across all Markets sub-functions
Ensure 100% process documentation in a centralized repository
Drive 100% SOP coverage across functions
Implement SOP lifecycle management:
Process Audits & Quality Management Design and implement audit frameworks and quality measurement systems
Define audit coverage strategy and execution cadence
Lead and manage a team of Quality Leads
Identify:
Ensure audit findings translate into actionable improvements and closures
Process Improvement & Transformation Identify inefficiencies and risks through:
Drive Process Improvement Plans (PIPs)
Implement corrective and preventive actions with business teams
Ensure sustainable adoption of process improvements
Data, Reporting & Insights Build and manage process health dashboards and KPIs
Track process maturity, adherence, and operational performance
Present leadership reports highlighting:
Team Leadership Manage and mentor Quality Leads
Define audit methodologies, standards, and reporting frameworks
Build team capability in:
You’ll Excel in This Role If You Have Core Requirements 5–8 years of experience in:
Strong experience in:
Proven track record of driving cross-functional process improvements
Experience managing audit programs or quality frameworks
Strong stakeholder management and leadership communication skills
Preferred Experience in fintech, financial services, trading operations, or regulated environments
Exposure to process excellence frameworks
Experience with tools like:
Strong analytical capability with dashboards, metrics, and reporting
What You’ll Bring
You’ll Know You’re Winning When 100% processes are documented in a centralized repository
100% SOP coverage is achieved across all functions
>85% processes are in Green (Healthy) status
100% PCM compliance is achieved across teams
Team knowledge assessment scores improve consistently
A functioning process excellence framework is in place with:
What Success Looks Like
Hiring Process Here’s what your interview journey with CoinDCX looks like:
Ready to Build Process Excellence at Scale? If you’re passionate about building structured systems, driving governance, and creating measurable operational impact, this role puts you at the heart of scaling Markets at CoinDCX.
Join CoinDCX and help build the quality backbone of the future of finance.
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