Location:
UK Hybrid - located at any Deloitte office location (preferably Cardiff). Travel to the office is on an adhoc basis
Duration:
6 months
Contract Start Date:
ASAP
Deloitte
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
Role Purpose
An exciting opportunity to be a part of the innovation and evolution of our Business Analysis practice. You will be the “voice of the business” ensuring that our technology teams deliver solutions that meet business needs. You’ll do this by proactively understanding our business, eliciting requirements and continually looking for ways to improve the user experience. You will support the Head of Business Analysis to evolve the BA practice, including being a role model and leader for other Business Analysts on the team. Specific responsibilities include;
Working with Programme and Project Managers to deliver business analysis activities in a timely fashion, ensuring optimal quality and a focus on user experience.
Collaborating cross-geography and cross-culture to develop relationships with practitioners to ensure diverse contribution to solutions.
Demonstrable project scope exposure or experience
Demonstrable hands-on business analysis ownership for requirement capture and definition of full ‘end to end’
Software License Manager lifecycle
process maps.
Demonstrable experience of capturing and articulating business requirements and user stories for
ServiceNow’s SAMPro solution.
Demonstrable experience delivering process design and change relating to
ServiceNow’s SAMPro implementation
and adoption into BAU teams.
Intermediate knowledge of
SAMPro (N-2 or less)
functionality including OOTB forms / workflow / integration, underlying data principles and reporting / dashboard capabilities.
Intermediate knowledge of SAMPro metering and discovery functionality and integrations including
SCCM, JAMF, SAAS portals.
Experience of data analysis and mapping / transformation of software asset, contractual and license data attributes from legacy systems into SAMPro
Demonstrable experience supporting
ServiceNow SAMPro development and testing
activity, acting as the bridge between development and test teams and business SMEs.
Demonstrable experience working with SMEs to create high quality digital training material and knowledge articles to support SAMPro user adoption and best practise use.
Knowledge of
CSDM
concepts, structures and principles
Working with
ServiceNow ITBM, ADO
or
Monday.com
Experience of collaborating and managing relationships with business stakeholders, at all levels, with the ability to challenge where required.
Ability to quickly understand high level business processes and problems and present solutions and options.
Essential skills:
Designing user experiences and design thinking
Intermediate / advanced user of
iGrafx
and
Microsoft Visio
software for creation of process maps
Intermediate
Excel
and
PowerBI
skills to support data analysis, reporting design and delivery
IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)
