The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance
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Do
Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
Interact and work closely with management, internal stakeholders & clients to understand the business information needs
Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
Ensure zero non-compliances on process audit on data security and compliance
Support and adopt tools and systems for efficient MIS generation and reporting system
Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
Providing update to the manager on the progress of any new MIS initiatives
Perform periodic maintenance and servicing of MIS system to improve operational efficiency
Adopt new tools, technology solutions and develop capability through training to improve own productivity.
Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis
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Deliver
No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score
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Mandatory Skills: Mobile Fulfilment .
Experience: 1-3 Years
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