Assistant Manager Training

Company Description

Pinch is a home concierge and lifestyle management company designed to support modern families by taking over the day-to-day efforts of managing a home. Our team of Lifestyle Managers oversees tasks such as organizing spaces, handling errands, managing schedules, hiring staff, and planning events to bring balance and ease to our clients' lives. By eliminating everyday stressors, we empower clients to focus on what truly matters, from self-care and career to family and personal priorities. With a commitment to enhancing well-being, we redefine home management into an effortless and elevated experience.

Role Description

This is a full-time, on-site role as an Assistant Manager - Training, located in the Mumbai Metropolitan Region. The Assistant Manager will be responsible for designing, implementing, and delivering employee training programs, ensuring that staff are well-prepared to deliver exceptional service. They will also provide ongoing support through supervision, communication, and guidance, ensuring skill enhancement across the team. Customer service excellence will be a key focus, with responsibilities aimed at maintaining high-quality client experiences and professional growth within the organization.

Qualifications

• Supervisory Skills to effectively manage and guide team members
• Strong Communication skills for clear instruction, feedback, and coordination
• Experience in Training & Development and Training delivery to support employee skill enhancement and knowledge growth
• Customer Service abilities to maintain high levels of client satisfaction and professional interaction
• Highly organized, with attention to detail and a proactive approach to managing multiple tasks
• Minimum of a Bachelor's degree in a relevant field
• Prior experience as a trainer or manager in a related industry is preferred