Windows Administrator

Tata Consultancy Services•Chennai, Tamil Nadu, India

fulltime

Administrative

4+ years

About the role

Interview mode : Weekend walking drive (Face to Face )

Interview Date : 16-Mar-26

Role : Windows/EUC/AD/VMWare

Experience : 4 to 10 years

Desired Competencies (Technical/Behavioral Competency)

End-user facing expertise in providing remote support for hardware and software issues within end-user computer systems to include desktops, laptops, printers and mobile apps
Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
Responds to end-user product related questions for all supported hardware, software and applications
Understands and maintains/outperforms service levels established
Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
Will perform analysis, diagnosis, and resolution of complex desktop/ laptop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels
Receive and respond to incoming requests regarding desktop problems
Experience with Networking and Servers most helpful as well!
Work closely with Desktop Support team members and refine process for efficiency
Collaborate with users to troubleshoot and fix issues
Ensure all support issues and solutions are documented in the Ticketing system
Configure, install and maintain PC’s, software and peripherals
Perform post-resolution follow ups to maintain end user satisfaction.
Prepare and lead technical instruction for incoming and existing staff
Recognize recurring technical issues and propose and implement appropriate solutions
Take a proactive approach to the computing environment by identifying areas for improvement before issues arrive
Identify potential issues affecting multiple users and escalate to appropriate resources
Collaborate internally with team to identify, troubleshoot and resolve technical issues in a timely manner.
Good Understanding of virtualization technology·
Minimum 5 years of experience on VMware ESX 5.1, 5.5, 6.0 & 6.5
Proficient in vSphere ESXi & vCenter management.
Good understanding of HA, VMotion, NSX and DRS Cluster environment.
Good hands on Experience in diagnostics & troubleshooting of ESXi server environment.
Experience in performance tuning of VMWare servers and management of servers resources between virtual machines·
Experience in configuration and troubleshooting of vSphere replication, SRM - Failover and Failback configuration.
Experience in installation of vCenter, ESXi 5.X/6.X and Configuration of vDS, HA, DRS, VUM, FT,
Experience in configuring DataStores, RDMs, Storage policies etc.
Experience in creating snapshot backups and troubleshooting snapshots. Experience in installation of NSX
Experience in vRealize Automation\ Orchestration\vROPs is an added advantage. Good understanding of L2/L3 networking, storage concepts
In depth knowledge and experience supporting VMware ESXi environments, 6.0 or greater
Advanced experience supporting VMware products such as NSX, vSAN, vRealize, vcloud director, Continuent
In depth experience with Microsoft Active Directory and Group Policy Management
In depth experience with scripting technologies such as PowerCLI
Leadership or project management experience
Advanced Proficiency with VMware ESXi environments 6.0 or later
Experience supporting hyper converged storage such as vSAN
Strong troubleshooting and problem solving skills
Experience with deploy the VM build on vSphere vCenter .Strong experience in DNS and DHCP
Adequate Knowledge of MS Patching and Patching tools (BigFix)
Secondary Skillset: Windows Administration or Citrix or relevant flavors.
Ensures seamless 24 by 7 operations for Microsoft Windows servers,
Windows Server 2008, 2012, 2016 management experience: Minimum 4 to 8+ years of support for Windows environments (server and network).
Performs analysis, research, and design of new systems. Performs load and performance analysis on existing systems
Provides third level support to the program system administrators on problem solutions and performance issues
Provide troubleshooting and diagnostic support , Provide administrative services
Incident, problem and service outage management
Collaborate with L3 on patch and bug fix deployment
Identify and raise system capacity related issues (storage, licenses, performance threshold)
Server Performance, capacity, utilization monitoring and Health monitoring
Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.
Environment monitoring pro-active monitoring to ensure performance on the server
Experience in a distributed environment
Maximizes systems availability and minimizes outages by proactive administration and responding quickly and effectively to all potential issues and outages.
Responds to and resolves broadcast audio and video quality issues utilizing hardware and software diagnostic tools.
Participates in the formulation and implementation of all business continuity and disaster recovery planning and testing; updates business continuity and disaster recovery plans and procedures as required ensuring efficient recovery strategies are in place and work; executes business continuity and disaster recovery plans as required.
Ensures day-to-day server admin task are executed in a timely manner,
Resolves quickly all operational issues, identifies root causes, researches and tests solutions, and documents and communicates all findings.
Performs other duties and projects as required.

Similar Opportunities

About Tata Consultancy Services

Visit Website