Applied AI ML Associate

JPMorganChase•Mumbai, Maharashtra, India

fulltime

Other

4+ years

About the role

Job Description About This Position: Are you ready to elevate your career in the dynamic world of Card Marketing? Join our team to leverage your AI/ML skills and drive innovation in campaign validation, contributing to meaningful projects and career growth.

As a Applied AI ML Associate within Card Services, you will be responsible for developing AI/ML based tools and capabilities for Card Marketing Campaign Validation. Your role involves leading the development of intelligent tools and capabilities that elevate campaign quality across Card Marketing. You will architect and deploy AI/ML solutions to validate campaigns for direct mail, online ads, email, and microsites—ensuring accuracy, compliance, and functionality before they reach Chase Card customers. This role drives measurable improvements in quality, speed to launch, and regulatory adherence while simplifying the marketer experience.

Job Responsibilities

Define the AI‑driven validation roadmap across Acquisition and Existing Customer Card Marketing.
Architect and embed end‑to‑end AI checks into campaign authoring and execution workflows for all channels.
Build AI/ML models to enhance final reads (pre‑launch approvals), incorporating external signals and trend analysis to generate actionable recommendations.
Partner with Card Marketing, Channel Execution, Legal, Compliance, and Controls to operationalize AI capabilities and standardize measurement across brands and CCB sub‑LOBs.
Automate quality metrics and evolve the learning agenda using internal benchmarks and external best practices.
Provide executive‑ready insights, recommendations, and status updates on the portfolio roadmap and key learnings.
Integrate with upstream and downstream systems to ensure seamless tooling and support Transformation objectives.
Champion quality‑as‑a‑service: prevent errors and drive continuous improvement in validation processes.
Demonstrate customer obsession by understanding and improving the end‑to‑end customer experience.

Required Qualifications, Capabilities And Skills

Experience of Gen AI builds, Agents, and MCP.
Experience in one of the programming languages like Python, typescript, streamlit, UI design. Intermediate Python is a must.
Strong background in Natural Language Processing (NLP) and Large Language Models (LLMs)
Hands-on experience with machine learning and deep learning methods.
Proficiency in AI and machine learning frameworks (e.g., TensorFlow, PyTorch).
Strong programming skills in languages such as Python, R, or Java.
Ability to design and implement complex algorithms for recommendation systems and trend analysis.
Experience in data integration and real-time data processing.
Understanding of marketing and campaign testing processes.

Preferred Qualifications

Deep understanding of Large Language Model (LLM) techniques, including Agents, Planning, Reasoning, and other related methods.
Experience of all LLM models and their capabilities
Experience with building and deploying ML models on cloud platforms such as AWS and AWS tools like Sagemaker, EKS, etc.
Prior experience in credit card marketing and in-market testing.
Excellent communication and presentation skills along with strong interpersonal skills and ability to translate technical concepts into actionable business strategies.
Bachelor’s degree required with 4+ years of experience required.
Demonstrated initiative and creativity with a proven track record in leading AI tool development and implementation.

ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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