Travel Counselor
American Express•Gurugram, Haryana, India
fulltime
Other
2+ years
At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Travel counselor (Tier 1) - Global Operations, Mid-Back office – Travel concierge experience
Incumbent is responsible for completing stipulated tasks within pre-defined timelines maintaining speed and accuracy in Travel Backoffice Function
Functional description-
Demonstrate a strong understanding of the end-to-end ADM (Agency Debit Memo) lifecycle, including handling global ADMs.
Review, analyze, and validate airline-issued ADMs with high accuracy and attention to detail.
Conduct in-depth research and verification of ADMs against PNR details, fare rules, commission structures, and airline policies.
Raise disputes with airlines where required with complete supporting documentation.
The incumbent should have strong understanding of the travel and airline business to effectively support day-to-day operational requirements.
Exhibit a results-oriented mindset with the ability to independently investigate and resolve queries within defined timeline.
Ensure strict adherence to SLAs, internal guidelines, compliance standards, and business policies applicable to the role.
Maintain high quality and accuracy standards while consistently meeting productivity targets.
Qualifications:
· Graduate with 2 – 3 years of working experience, preferably in travel back office or airline operations
· Flexible to work in 24x7 shifts.
· Strong attention to detail with a high focus on accuracy, quality, and control adherence.
· Good interpersonal and communication skills, with the ability to collaborate effectively across teams.
· GDS (Sabre) knowledge is must.
· Familiarity with accounting systems/tools such as Central Command is an added advantage.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.