EMEA Data Centre - FM Lead
JLL•London, England, UK
fulltime
Information Technology
8+ years
EMEA Data Centre FM Services Lead London, Middle East or Frankfurt, Paris, Madrid JLL EMEA is targeting the Data Centre market as a strategic growth opportunity. As part of the development growth plan, encompassing many of JLLs capabilities including Capital Markets, Agency, Consulting, Project and Development Services (PDS), Energy and Sustainability, and Critical Environment Management, JLL is seeking to hire an experienced Data Centre operations / FM professional to lead the development and operational management of our EMEA Data Centre FM Services business. This exciting role has a range of components including:
Responsibilities Strategic Planning and Review business plans, customer relationship development, KPI and financial performance metrics, succession plans.
Quality and Safety Management create culture of quality and innovation, lead by example in all activities through exceptional standards in all activities, language and communications, ensure all mandatory processes are in place and are compliant.
People Management Team skills, motivation and ability, be visible to the team, train, develop, induct and mentor direct reports
Customer Relations represent JLL in a professional and credible manner both internally and externally, build and develop high-level customer relationships with both existing and potential customers through in-depth understanding of their needs and requirements, focus on delivering service excellence at all times, be accessible and responsive to customers at all times, organise and/or attend specific high level social or networking events with suitable customers in line with company policy to strengthen non-work environment relationships.
Business Development and Marketing Actively engage during tender/bid activity including sales and operational resourcing, document review and commercial sign off, ensure pipeline activity for projects and contract opportunities is accurate and suitable quality/volume to enhance growth of the business.
Operational Management Ensure robust review of contract performance and site standards front and back of house, actively lead mobilisation and transition activity to ensure all parties expectations are met and signed off at the required levels. Ensure fair treatment of suppliers, manage them and any arbitration or disputes professionally. Work closely with procurement to ensure maximum use of preferred suppliers with back to back performance focussed contracts.
Financial & Asset Management Take appropriate actions to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising service standards or customer relationships.
In addition, you will support:
Corporate Solutions Accounts Teams, Country Teams and Service Lines for Data Centre requirements and contribute to growth of Country and EMEA business lines through:
Sourcing new business and growing accounts /expanding our services
Leading pitches and presentations
Providing Advice About Country And Regional Capabilities Providing assistance to in-country teams on corporate client delivery needs
Managing framework and regional non-framework repeat clients
EMEA escalation and issues resolution for projects and accounts Work with (in matrix) the Business Development Marketing resource producing marketing materials (statistics, data, pricing, newsletters) and manage development of new materials as part of Data Centre services central team. Manage relationships and build credibility of the JLL Data Centre practice team across EMEA (internally and externally) Develop new opportunities across JLL services (eg. PMO, PM, Cost Management, FM Critical Environment M&E, Energy and Sustainability etc.)
Experience The successful candidate shall have:
The successful candidate shall be a flexible and proactive individual able to work under their own initiative with a high degree of energy, assertiveness, and creativity. They will be:
They must also have: