Operations Associate, VKYC
PhonePe•Bengaluru, Karnataka, India
fulltime
Management and Manufacturing
0+ years
About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Roles and Responsibilities: KYC Specialist, PhonePe Offline Merchant Business Overview The Know Your Customer (KYC) Specialist plays a critical role in ensuring compliance and regulatory adherence for the PhonePe Offline Merchant Business. This role involves the accurate and timely validation of merchant-submitted documents, following established Standard Operating Procedures (SOPs), and maintaining high levels of quality and process adherence.
Key Responsibilities Document Validation and Verification
Process Adherence and Quality
Thinking and Escalation
Compliance and Timeliness
Key Performance Metrics (KPMs) The performance of a KYC Specialist will be measured against the following key metrics: Metric
Description Average Handling Time
The average time taken to complete the end-to-end validation process for a merchant file.
Quality Score
A score reflecting the accuracy of validation decisions and adherence to SOPs, based on audits of completed work.
Compliance Score
A measure of adherence to regulatory guidelines and internal compliance policies.
Adherence to the roaster and shifts
The specialist's reliability in following the assigned work schedule and shifts.
Requirements
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news