Financial Crime Prevention Manager - CART
ICICI Bank•Mumbai, Maharashtra, India
fulltime
Accounting/Auditing
1+ years
Essential Services : Role & Location fungibility
At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service . The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.
About the role
A Financial Crime Prevention Manager in Customer Acquisition Risk Team will be responsible for driving and supervising the fraud check process for applicants before loan approval, undertake post disbursement checks for Mortgage and check files & disbursements for triggers. In this role one shall be required to drive fraud investigations and verifications apart from probing cases based on triggers and investigation of issues, check & probe process violations, keep track of frauds in the market and ensure appropriate controls are set to avoid such frauds in our portfolio, use mechanisms like Hunter to prevent fraud, manage CART vendors and diligent compliance of the Fraud Reports, update the management regularly with the events that would affect the organization in meeting its objectives, keep close watch on DSA, DSTs, FI agencies, Valuation and legal agencies, other outsource agencies and employees, send periodic reports and diligently follow-up for the necessary actions, Review and analyse comprehensive MIS reports on regular basis. You will also conduct Mystery Shopping/Seeding Activities, based on management guidelines. Travel is involved as there would be necessity to conduct verifications or investigations or review FCPG - CART activities.
Key Responsibilities
Compliance: Ensure risk control and process adherence across all the process / activities performed in day-to-day operations. Ensure adherence to banking regulations, laws and other statutory bodies. To stay abreast of the changes in the regulatory framework (RBI master circular etc).
Collaboration: To collaborate with stakeholders i.e. Business, Credit & Vendors for day-to-day operations towards mitigating fraud trends prevailing in Geographical areas.
Confidentiality: Managing confidentiality and handling sensitive information is a key to this role.
Training and Awareness: Conduct workshops and training sessions for the FCPG Vendors, Business to create a better understanding about the current fraud trends. Prepare high quality presentations for meetings with business stakeholders
Qualifications & Skills
Educational Qualification: Graduate (Bachelor Degree in Finance, Banking, Information Technology, Computer Science) and related field will be given preference
Experience: Minimum 1 year of experience in a similar role/ bank. Experience in fraud monitoring, data processing, analytics and technology implementation will be given preference, however other candidates may also apply.
Few Success Factors
About the Business Group
Incident Monitoring and Resolution Group (IMRG) is responsible for monitoring account behaviour and identifying potential negative profile customers. IMRG is also be responsible for designing processes to proactively respond to cyber-crime and fraudulent transactions to safeguard our customers. A key focus area for IMRG would be to respond to all cyber fraud related issues including freezing, unfreezing of accounts, resolving customer issues and facilitate enhanced, and frictionless customer experience. Customer Acquisition Risk Team (CART) is a dedicated team to combat fraud; the team implements preventive measures by understanding the product / documents and identify existence of risk at various stages. Suspected and attempted cases are investigated with the objective to restrict the fraud loss by maintaining TAT (Turn Around Time) efficiency for both internal and external stakeholders. Investigation includes Desktop investigation and Field Investigation.