Job Description Summary
We are looking for a Field Service Engineer who will be providing onsite technical support services for GE Healthcare customers based in the Yorkshire region. You will join our Service team that partners with our customers to tackle the evolving challenges of global healthcare.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Essential Responsibilities
- Troubleshoot and perform repairs on a wide range of medical equipment, ensuring maximum uptime and reliability across healthcare sites in Yorkshire.
- Communicate clearly and professionally with customers and internal stakeholders to ensure service expectations are met and exceeded.
- Collaborate closely with local Sales and Clinical Applications teams to support customer needs and drive solution-oriented service delivery.
- Identify and support opportunities for business growth within the region by leveraging technical insights and customer relationships.
- When required provide remote technical support to customers, ensuring fast resolution and an optimal customer experience.
Qualifications/Requirements
- Qualified Technician or Engineer, or equivalent professional experience in medical devices. Field Service experience in a healthcare environment is a strong advantage.
- Strong technical and analytical skills, with the ability to diagnose and resolve complex equipment issues.
- Self-motivated and independent, capable of working with minimal supervision while maintaining high standards of quality and safety.
- Customer-focused mindset, with excellent interpersonal and listening skills. Able to manage differing opinions tactfully and professionally.
- Fluent in English, both written and verbal, to ensure effective communication with customers and internal teams.
- Valid UK driving license, required for travel across the region.
Desired Characteristics
- Maintains high work standards and attention to quality, ensuring reliable service delivery and customer satisfaction.
- Demonstrates initiative and motivation, proactively addressing challenges and seeking continuous improvement.
- Plans and organizes work effectively, with strong time management and self-direction.
- Possesses excellent communication, listening, and interpersonal skills, fostering trust and collaboration with customers and colleagues.
- Exhibits strong customer service skills, handling differing opinions tactfully and constructively—focused on influencing outcomes through empathy and professionalism.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviors
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
Relocation Assistance Provided:
No
