At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Acquisition Platform team is building an acquisition platform to allow consumers to apply for financial products on a global scale. Comprised of reusable capabilities, services, APIs, and client integration SDKs, the platform enables teams across the enterprise to create high-performing acquisition experiences more efficiently. We are focused on building functionality that proposes the right offers and reduces application friction.
As a Senior Product Analyst, you will analyze business needs, define metrics, assess requirements critically and create the product specification. You will work daily within scrum teams to deliver features. You will work across our portfolio of customer acquisition teams in a scaled agile environment to achieve our common business objectives. You will be a key point of contact for major external partners using our APIs, and the variety of marketing teams that support them.
We are looking for someone who is technically inquisitive, enjoys creative problem solving and evangelizing our products inside and outside our organization.
Responsibilities
· Develop excellent working relationships with a diverse set of stakeholders from our marketing, business, technology and analytics teams, enabling them to understand how they can use your products to build smarter experiences.
· Manage stakeholders with compassion, confidence and exceptional clarity with regards to the product strategy and overall mission for your customer.
· Prioritize work balancing the team's needs, stakeholders' needs and the company’s needs all at the
· Distill complex business and technical requirements to clear product specifications.
· Write user stories, acceptance criteria and business flows, communicate priorities to Engineering, and participate fully in all team-level and program-level ceremonies to promote agility in your product team.
· Articulate platform capabilities clearly and accurately to external partners, helping them to design world class solutions using our APIs.
· Own the product documentation and collateral we develop to describe and promote the platform’s capabilities
· Be the voice of the customer in product development discussions.
Minimum Qualifications:
· 1+ years experience as a technical product manager/owner or business analyst
· 1+ years working with microservices, APIs and SDKs, SOAP, REST and GraphQL, software architecture, systems integration, and fundamentals of web development
· Technical accumen to clearly describe tradeoffs with users and engineers and weigh solutions
Preferred Qualifications:
· Comfort defining features against a backdrop of complex enterprise system architectures and solving problems regardless of how unclear the inputs appear
· Curiosity and an eye for opportunities others may miss
Experience with Agile software development and writing user stories
· Excellent communication, diplomacy, and collaboration skills to build trust and confidence with stakeholders
· Proven ability to drive results without direct authority
Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our
Colleague Benefits Site
.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “
Know Your Rights
” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
ATS Match is available
1) Upload your resume. 2) Open any job and click Check ATS Match to see your fit score.
Sign in to check your resume match