service desk

Tata Consultancy Services•Bengaluru, Karnataka, India

fulltime

Administrative

2+ years

Role: service desk

Location: Bangalore,Mumbai

Experience: 2 - 6 years

Mode of interview : ' walk in interview on saturday (28-Mar-26) F2F'

Must have:

Degree in IT or related field preferred.
Previous experience in voice-based technical support or call center environment.
Relevant certifications if any (e.g., ITIL Foundation, CompTIA A+) are a plus.

Roles & responsibilities:

Provide first level technical support via voice calls and chat for end users.
Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow .
Handson experience with ServiceNow
Follow ITSM/ITIL best practices for incident and request management.
Must be familiar with ITSM processes
Troubleshot issues related to hardware, software, network connectivity, and user access.
Proficiency troubleshooting common IT issues: Active Directory, VPN, Citrix, VDI .