Process Expert - Finance & Procurement Services

Hello Visionary! We provide extensive high-quality and cost-efficient Finance & Procurement services from purchasing to the processing of outgoing payments, Cash allocation, Fixed Assets accounting, Accounts reconciliation and Closing & Reporting. We work with a strongly integrated system and a highly automated processing environment and digital workforce.

Our customers receive innovative, easy-to-use services. We deliver maximum value to the business by driving process optimization and digitalization using our ambitious approach, and we support our customers’ current and future business requirements with the help of our high level of process and automation competency.

You’ll make a difference by:

• One stop shop for the customers (Division/Sector/Company), Resolve all the issues for the customer through calls/emails/chat – in case the resolution is not readily available, work out a solution by interacting with the internal teams and provide a sustainable solution for the business/customers.
• Manage day-to-day escalations from customers, perform root cause analysis and implement controls to avoid occurrence. Bridge the gap between the customer and the operations team by mutually engaging the teams and providing resolution.
• Manage daily activities associated with the Siemens P2P - Accounts Payable helpdesk for 3rd party and ICC vendor invoice activities & liaise with relevant customers/stakeholders, Payment Services and Customer Relations.
• The responsibilities also include, but not limited to, managing calls/emails for invoice processing for 3rd party and ICC vendor PO invoices, troubleshooting and problem solving for Non-PO invoices, e-invoices & EDI and payment requests, emergency processing (as applicable), discrepancy resolution, payment execution, providing assistance for customer service functions, as needed.
• Lead the Team of employees whose prime responsibility is to book Liabilities of Siemens Operating Companies accurately and in timely fashion to enable uninterrupted supply of goods and services to various Siemens locations.

Your success is grounded in:

• 4years-5 years of P2P helpdesk experience.
• Sound Accounting Knowledge & Presentation skills
• The role will be supporting NAM region, must be open to work on Night shifts.
• Proficiency in MS Office packages like Word, Excel, PowerPoint, Access
• Excellent Verbal and written Communication skills
• Proficiency in ERP like SAP, Oracle, JDE
• Excellent understanding of P2P process and its various controls
• Must be fast learner and should be able to think analytically

Join us and be yourself! This role is based in Bangalore where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and We encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.