SAP CRM ISU Consultant

Infosys•Bengaluru East, Karnataka, India

fulltime

Information Technology

5+ years

About the role

Minimum 5+ years of experience in the SAP CRM–ISU landscape, covering both implementation and support.
Strong domain understanding of Electricity, Gas, and Water Utility industries.
Expertise in CRM–ISU processes: Move in/Out, Recon/Discon, Orders, Contracts, Customer Service, MDT.
Hands-on in IC WebClient, Navigation Bar Profiles, Business Role creation, and Number Range configuration.
Knowledge of CRM Middleware, BDocs, replication, MDT Product setup, and BRF+ configuration.
Familiarity with major CRM and ISU tables, plus ability to draft detailed FS and business documents.
Understanding of integration with SAP & Non-SAP systems including FICA, Billing, Device Management, IDEX, etc.
Handle end‑to‑end SAP CRM–ISU implementation and support activities independently.
Lead requirement gathering, business discussions, and process design with clients.
Manage key Utility processes like Move‑in/Move‑out, Disconnection/Reconnection, Contract & Order Management, Customer Service, Front Office & MDT.
Prepare high‑quality Functional Specifications, Process Documents, and design deliverables.
Troubleshoot issues effectively using strong debugging, analysis, and root-cause methods.
Coordinate with cross‑functional teams (FICA, Billing, DM, IDEX, etc.) for seamless integration.
Act as a client-facing lead, ensuring timely delivery, clear communication, and stakeholder alignment.

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.

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