Job description:
Wipro’s dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work.
Wipro’s is seeking a Senior Engineer with deep telephony experience . You’ll be part of a distributed team, modernising and maintaining capture platforms and tools in a multi-cloud environment across many geographies. If you like solving complex problems in simple ways and have a passion for all things audio, then this might be the role for you.
This is a hands-on engineering role with significant ownership: you’ll design, ship and maintain telecommunication services, support production systems, and collaborate across engineering, product, and customer-facing teams to deliver robust solutions.
Key Responsibilities
- Deliver expert-level troubleshooting and resolution for complex, escalated technical issues related
- Collaborate directly with clients to investigate and resolve problems involving functionality ad integrations
- Support and mentor teams to facilitate effective incident resolution and a smooth escalation process.
- Partner with engineering and development teams to escalate software bugs or enhancement requests, and ensure timely resolutions.
- Develop and maintain internal documentation, knowledge base articles, and technical guides for internal and external stakeholders.
- Contribute to proactive initiatives aimed at enhancing platform performance, including monitoring, testing, and tuning.
- Stay informed about platform updates, new features, and evolving trends in customer experience technologies.
- Mentor junior support staff and promote knowledge sharing within the team.
Required Experience & Skills
- You’re enthusiastic, and like solving problems and being hands
- You enjoy communicating and collaborating with
- You’re curious, eager to learn, and have a desire to continuously improve your
- You have previous experience in agile software
- You got deep expertise and experience in software engineering of telephony/voice solutions
- You’ve (ideally) worked in public cloud environments (AWS, Azure, GCP or other).
- You’ve got some knowledge of Docker and Kubernetes (or similar container platforms).
- You’re familiar with highly-automated environments deployed through Infrastructure as Code (using Terraform or similar).
- You know about coding and security best practices and relevant
- You’re comfortable supporting what you
- You’re experienced in programming in C/C++ (oriented to VoIP software) and significant experience in SIP protocol including signalling
- You have experience with SIP signalling analysis for SIP Proxy, SBC, Gateway, Trunk, Registration and bridged media sessions.
- You have experience with OpenSIPs (Load balancing, branches and routes).
- You’re confident with Linux administration (command line) for updating, patching, compiling and creating deb packages.
- You’re strong in IP networking and have knowledge of routing, NAT, DNS, VPNs and firewalls and AudioCodes, Oracle/Acme Packet
Inclusion
We don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our talent acquisition team who will be happy to support you.
Your Benefits:
You will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Equal Opportunities:
We are an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you
