Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
The CMDB Site Reliability Engineer will hold the responsibility for developing on the ServiceNow platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management (CI and Platform), and operational support (Incidents and Requests).
Essential Functions:
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa will accept applications for this role until at least April 30, 2026.
Qualifications
Basic Qualifications:
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Candidate must have direct work experience troubleshooting issues on the ServiceNow platform with Catalog requests, data imports, or other business-related logic.
Effective writing skills with the ability to document application configurations, system design and architecture, simple run books.
Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations and ability to work as part of a team as well as independently with minimum guidance.
Ideal candidate would have completed their ServiceNow Certified System Administrator.
Familiarity with source control and deployment processes for SSIS projects.
Experience with data profiling, data quality assessment, and cleansing techniques.
8+ years of hands-on ServiceNow development and CMDB experience, ETL solutions using Microsoft SSIS.
Strong proficiency in SQL (T-SQL) for data manipulation, querying, and optimization.
Experience in ingesting data from ODBC data sources and processing data from flat files (CSV, TXT, etc.).
Experience integrating data from REST APIs (JSON, XML) using SSIS or related tools.
Proficient in data modeling (relational and dimensional) and data warehousing best practices.
Knowledge of data governance, privacy, and security practices.
Familiarity with job scheduling, automation tools, and workflow orchestration.
Experience with metadata management and data lineage tracking.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 124,300.00 to 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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