B2B Fulfillment Manager

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location : based in Birmingham, UK (BrandPath, Edison Rd, Hams Hall Distribution Park, GB B46 1DA) and supporting operations across UK, NL and Australia.

Role Description The B2B International Fulfillment Manager will be responsible for development and support of our fulfillment centers to ensure B2B performance standards are met and exceeded. This role is focused on training, monitoring, and driving operational excellence around B2B performance across the network. This role reports to the Senior Director, Fulfillment Operations.

What You’ll Do

• Provide operational oversight and support of international B2B fulfillment across multiple regions, ensuring consistent execution of SLAs, compliance requirements, and merchant expectations.
• Oversee and performance-manage SFN partners through the OSM community, including setting expectations, reviewing operational KPIs, identifying systemic risks, and driving corrective action plans.
• Support labor forecasting and capacity planning for international B2B and VAS operations, partnering with SFN sites to align labor models to volume forecasts, seasonality, and complexity of work.
• Operationalize and commercialize new B2B solutions for both the SFN and merchants, translating product capabilities and process enhancements into scalable, revenue-ready operational models.
• Develop, standardize, and continuously improve international B2B & VAS SOPs, workflows, and operational guidelines, ensuring consistency while allowing for regional nuances.
• Design and deliver advanced virtual and on-site training programs for SFN partners, site leadership, and operational teams, with a focus on complex B2B workflows, compliance, and exception management.
• Act as an escalation point for complex international B2B operational issues, leading root cause analysis, cross-functional resolution, and long-term corrective actions.
• Pilot new processes or B2B-specific technology.
• Comply to all food safety and compliance policies and regulations.
• Additional duties and responsibilities as necessary.

What You’ll Bring To The Table

• Sound knowledge of the UK, European and Australian B2B landscape, Supply Chain requirements and associated warehousing and transport capabilities.
• Bachelor’s degree in operations or business, or equivalent work experience.
• A minimum of 4 years’ experience in an operations management role with an emphasis on training, influential leadership, and SOP development. Experience in a franchise or partner network environment is a plus.
• Knowledge and understanding of communications best practices, tools, and techniques for a wide variety of purposes and audiences.
• Knowledge of supply chain management principles and practices.
• Familiarity with inventory management, order management, and shipping processes.
• Experience with implementing and using warehouse management systems and other supply chain technology solutions.

Perks & Benefits

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

*ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.* There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis .