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Customer Success
Job Details
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Salesforce Technical Manager - ITSM is responsible for leading a team of technical architects while designing and managing the successful delivery of complex Salesforce ITSM solutions for our customers. This leader combines deep technical expertise with team leadership and practice-building capabilities. These technologies include—but are not necessarily limited to—Salesforce.com products, Slack, Agentforce, APIs, Apex/Visualforce, Lightning, and integration/ETL technologies.
You are both a big picture thinker and in-depth problem solver with knowledge and skills that are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points, while also developing talent and growing a high-performing practice. You have a strong mix of technical and enterprise skills when it comes to architecting solutions. The solutions you design are built for the long-term and will scale seamlessly with customer growth plans.
Key Responsibilities Technical Leadership
Client & Stakeholder Management
People & Practice Leadership
Business Performance
Experience Required Qualifications
Technical Expertise
Certifications
Nice to Have
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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