Scrum Master/ Lead Test Engineer

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a highly motivated and experienced individual to join CSG Systems, Inc. as a Scrum Master/Lead QA. This dual-role position will be responsible for facilitating Agile processes within development teams while also leading quality assurance efforts, ensuring the delivery of high-quality software solutions.

We are looking for a Scrum Master/Lead QAwho will:

• Champion and implement Agile Principles, acting as a servant leader for one Scrum team.
• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, sprint reviews, retrospectives) effectively.
• Identify and remove impediments to team progress, ensuring smooth workflow and continuous improvement.
• Lead the execution, and oversight of all software testing activities, including functional, regression, integration, and performance testing while leveraging AI tools.
• Design and develop comprehensive test plans, test cases, and test scripts based on Software Architectures and Software Design specifications, utilizing AI tools to ensure completeness of cases.
• Perform thorough Debugging and root cause analysis of software defects.
• Collaborate closely with development teams throughout the Software Development lifecycle to ensure quality is built in from the start.
• Conduct Systems Analysis to understand complex requirements and translate them into effective test strategies.
• Effectively manage communication and expectations with various stakeholders, ensuring alignment and transparency.
• Act as a mentor to junior QA engineers and team members, fostering their growth and skill development.

Is this opportunity right for you? We are looking for candidates who:

• Proven experience as a Scrum Master with a strong understanding of Agile Principles.
• Extensive experience in Software Testing, including test planning, execution, and defect management.
• Demonstrated proficiency in Debugging and problem-solving.
• Solid understanding of Software Architectures and Software Design principles.
• Experience in the Software Development lifecycle.
• Experience in leverage UI tools for efficient and thorough test case identification, writing and execution.
• Excellent Stakeholder Management and communication skills.
• A passion for Mentoring and fostering team growth.
• Scrum Master certification (CSM, PSM I) is a plus.
• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $90,035.68-$144,054.08

This role is eligible for a bonus opportunity.

Location(s): United States Remote

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here. Our culture is award-winning: CSG has been recognized a US News & World Report “ Best Companies to Work For ” for 2025-2026, a Newsweek “ America’s Greatest Workplaces in Tech ” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.