Business Resiliency Associate

Job Description Protect global payments—join our team to resolve incidents and ensure seamless, resilient operations.

As a Business Resiliency Associate on the Incident Management Team, you will play a vital role in safeguarding global payment operations. Your responsibilities include resolving disruptions and ensuring seamless service delivery across the organization. This position operates within a follow-the-sun model, which requires weekend coverage on a rotational basis.

Job Responsibilities

• Coordinate business response across Operations, Client Service, and Product for major incidents.
• Participate in a small, effective team to support follow-the-sun coverage, including weekends and holidays.
• Assist in organizing staff coverage to ensure 24/7 support.
• Contribute to incident-level reporting and presentations for leadership initiatives.
• Conduct impact analysis using data analytics to identify root causes and recommend improvements.
• Manage execution of actions to recover business services rapidly.
• Document and support return-to-business-as-usual strategies.
• Liaise with key stakeholders to support Payment Operations initiatives.
• Identify opportunities for strategic improvement and risk mitigation.
• Collaborate across lines of business to support the team’s mission.
• Escalate and analyze incidents to ensure prompt resolution

Required Qualifications, Capabilities, And Skills

• Experience in incident management or related fields.
• Strong written and verbal communication skills for executive-level content.
• Proven ability to build partnerships and collaborate to drive outcomes.
• Positive engagement style, serving as a reliable point of contact during incidents.
• Effective conflict resolution skills to facilitate consensus and drive optimal outcomes.
• Analytical and troubleshooting abilities, including escalation and initial analysis of incidents.
• Commitment to continuous learning and professional development.

Preferred Qualifications, Capabilities, And Skills

• Familiarity with industry incident management frameworks (e.g., ITIL).
• Ability to deliver results efficiently while adapting to shifting priorities.
• Organized and able to prioritize multiple concurrent initiatives independently.
• Prior experience or knowledge of payments processing is an advantage.

About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.