At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
- Analyze portfolio performance and communicate key metric insights across the Consumer Banking scorecard
- Provide insights into customer behaviors that impact the portfolio performance
- Provide insights on product marketing campaigns and customer segmentations to inform Consumer Banking’s strategic roadmap
- Synthesize internal and external data and trends to identify strategic growth opportunities
- Assist in supporting key operational projections and priorities
- Incumbent will partner with a cross functional team of Product Heads, Digital team, Marketing, Finance, etc
Minimum Qualifications
- Desire to work on dynamic, innovative, and evolving initiatives in the digital banking space
- Strong programming skills in SQL; experience with Python, Tableau/Power BI is a plus
- Experience manipulating and extracting insights from large and complex datasets
- Strong relationship skills, with ability to collaborate and communicate effectively across teams
- Strategic thought leadership with strong critical thinking and analytical skills.
- Self-starter with ability to drive results and high energy
- Ability to translate analysis into business insights and recommendations, conceptualize and present those ideas to varied audiences.
Preferred Qualifications
- Experience in consumer/retail/ digital banking. Bachelor’s degree required; Masters or other advanced degree preferred
- 2+ years of relevant analytics experience
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
