Job description:
Job Description
Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation.
Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
Convene and chair CAB meetings, circulate the MOM of the CABs
Ensure no Unauthorized change is implemented which may potentially impact the Production
Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
Report the Management on the agreed Change KPIs and ensure effective change communication in place
Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
Bring in Service improvements to improve the overall Process maturity
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KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes
ITIL V3 / 2011 Foundation or Intermediate certification
Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
Effective Communication skills
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Mandatory Skills: ITIL Incident Mgmt .
Experience: 5-8 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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