Lead - Supply

Lead – Supply Job Role We are looking for a data-driven and proactive Manager to centrally drive customer experience initiatives. The ideal candidate should be detail-oriented, capable of building strong partner relationships, and able to manage multiple priorities effectively. Strong analytical, problem-solving, and decision-making skills are essential for success in this role.

Roles & Responsibilities

• Own and continuously improve RDC, Availability ,slurp metrics to reduce overall cost impact
• Build strong rapport and drive strategic initiatives/projects with cohorts, partners, and brands to improve CX metrics
• Collaborate with cross-functional teams and internal stakeholders to proactively drive process improvements and cost optimization initiatives
• Perform deep-dive analyses on RDC/Availability outliers and generate actionable insights,
• Engage regularly with brand POCs to review performance trends and drive improvements in customer experience and cancellations
• Develop weekly and monthly insights, dashboards, and RCA reports to track and improve KPIs
• Create festival readiness plans, including projections and mitigation strategies for CX risks
• Own and drive UI/Catalogue corrections in collaboration with internal teams to minimize CX impact
• Act as a central POC, coordinating with city teams to resolve real-time ground-level issues end-to-end
• Support on-ground operations during peak/festival periods, including sourcing, deployment, and payment processes
• Drive Supply CX GTM initiatives through effective coordination with respective city teams

Desired Skills & Experience

• 3–5 years of experience in Business Analytics / CRM / Business Operations
• Strong analytical skills with proficiency in MS Excel and SQL (mandatory)
• Graduate/MBA from Tier 2/3 institutes
• Excellent communication and stakeholder management skills