IT Application Manager

Overview: The IT Application Management Professional for our application platforms will be part of the global Siemens Healthineers IT team and will work closely with business process owners and application support team (internal/external).

Task and Responsibilities:

• Ensure understanding of the Application by completing a knowledge transfer with Service Provider/Application Manger/Owner
• Support in completing the technical sections of the operation manual
• co-ordination with Service Provider/Application Manger/Owner/ ITSPOCs/
• Cybersecurity teams in completing the rest of the Operation Manual sections
• Provide regular status report on the progress of each Operation Manual to ITSPOCs/Cybersecurity teams Escalate to the ITSPOCs/ Cybersecurity when support is required
• Familiar with working in a regulated environment following defined processes, procedures to ensure quality.
• You are the contact person for the business process owner(s) on all technical as well as service-related questions.
• Be the interface between the business with their analytical demands and the IT groups implementing them.
• You are technically responsible for the operation of our IT services, Continuous monitoring of cloud services, logs, Security services, Vulnerability management & timely application of required patches, Software management to ensure proper confidentiality, integrity & availability of services.
• You will ensure IT System compliance with various internal and external policies (e.g., regarding IT, quality, information security, legal and data privacy regulation).
• Support business in completing necessary IT, Infosec and Data privacy related compliances. Also Managing security incidents.
• Drive and participate in business continuity planning, DR testing, data back up and restoration testing.
• You manage and coordinate the technical implementation of IT service adjustments resulting from customer requirements.
• You are responsible for the ITSM processes such as Change, Problem and Incident Management Process. Including staying with the assigned budget
• You are responsible for creating and tracking of a roadmap as well as release management. Including test management for the respective services.
• You plan and coordinate the go live together with your stakeholders, e.g., incl. user acceptance tests.
• You manage the different vendors involved in the provisioning of the Service.
• Guarantee of customer satisfaction via service level management with monitoring of service quality (service reviews).
• You will ensure integration of IT solutions in the company’s ecosystem.
• Coordinate the implementation of requirements, ensuring compliance with process-related, functional, and technical specifications, and fulfillment of all quality-related requirements, such as documentation.

Education: Hold an engineering or equivalent degree in information technology, computer science or in a related field.

Experience: 3+ years of experience working in IT in cross-functional teams; especially in the areas of Application Life Cycle Management (ALM)

Preferred Technical Skills/Process Knowledge:

• Good knowledge and understanding of IT Applications.
• Strong MS office skills and data visualization competence.
• You are also experienced in the following areas – ITIL, IT Service Management (ITSM), Project management, Agile / Scrum / DevOps methodologies.
• You are knowledgeable in IT system architecture, SW Development, Systems Integration, Compliance, Cybersecurity.
• Knowledge with various information technology areas (e.g., Cloud Technologies: IaaS/PaaS/SaaS).
• ITIL / ScrumMaster / CISSP certifications will be an added advantage.

Non-Technical Skills:

• Strong analytical, technical, functional, critical thinking and problem-solving skills.
• High customer orientation and focus on Quality.
• Team player with intercultural skills.
• Ability to effectively work together with colleagues and partners around the globe.
• Excellent communication and Presentation skills.
• Fluent in English verbal and written communication.
• Flexible to work in shifts.
• Japanese language Speaking/Writing skill will be added advantage.

An independent, self driven, reliable and customer-oriented way of working rounds off your profile.