Field Service Engineer- South West England

GE HealthCare

fulltime

Information Technology

3+ years

About the role

Job Description Summary This role welcomes applications from experienced engineers who have experience on medical imaging equipment. You will have opportunities to be trained on Medical Imaging Equipment. Our Field Service Engineers are responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. You will be expected to work remotely and phyiscally on site repairing the systems. They develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

GE HealthCare became a standalone company in January 2023, deftly merging its 125-year legacy of innovation with the energy and enthusiasm of a start-up as it stepped out from under the wing of parent GE

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

Responsibilities Job Description

Maintain equipment where full service training has been provided depending on the specific modality in South West England and South Wales territory.
Perform total system level trouble-shooting on complex multi-symptom problems.
Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
Responsible for Warranty and PMS contract cost control.
Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
Responsible for checking your daily schedule, managing tools, part ordering and travel to complete tasks
Able to work to set Key Performance Indicators
Prepared to work a weekend shift rota and work one weekend in four.
Prepared to be trained on working remotely from home on our medical devices. Some troubleshooting and maintenance can be completed via remote connection.
Act as Remote Online Engineer to triage customer calls
Travel occasionally to the Channel Islands and internationally (Europe, Asia, and the US) for training.
Expect 35–40% travel within the South Wales and West England region.

Qualifications

HNC Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
Excellent communication skills, listening skills, and interpersonal skills
Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
Shows Initiative and discipline to complete tasks
Plans and organizes work effectively, self-motivated.
Technical analytical skills
Ability to work independently with minimum supervision, high work standards and quality
Fluent in English
Valid driving license, active driving experience
Valid Passport and willing to travel overseas for training

Desirable Skills

Broader experience with other medical imaging modalities.
Knowledge of DICOM and IT network troubleshooting.
Experience on working with a Customer Relationship Management system (ideally SMAX)
Project management experience

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Ready to make a difference in healthcare?

Apply now and be part of a team that’s transforming lives through technology. Creating a World where Healthcare has no limits.

Additional Information Relocation Assistance Provided: No

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