M1 Manager - Quality Customer Support
PayU•Gurgaon, Haryana, India
fulltime
Customer Service and Quality Assurance
8+ years
PAYU PAYMENTS PRIVATE LIMITED About the Team Join PayU's dynamic Inbound Sales Team in Gurgaon, where innovation meets opportunities in the fast-paced fintech industry. Our team is at the forefront of digital payments solutions, working with diverse clients from startups to enterprise-level businesses. We foster a collaborative environment that values expertise, customer-centricity, and results-driven performance. As part of our pre-sales function, you'll work closely with sales executives, technical teams, and product specialists to deliver exceptional customer experiences and drive business growth.
About The Role We are seeking a skilled and detail-oriented Quality Manager to oversee and enhance the quality standards of our customer service operations. The ideal candidate will be responsible for developing, implementing, and maintaining quality assurance processes to ensure exceptional service delivery, customer satisfaction, and adherence to company & compliance policies.
Responsibilities Quality Assurance and Monitoring
Team Development and Training
Performance Analysis
Process Improvement
Compliance & Risk Management
Customer Feedback Management
Requirements Essential Qualifications:
Preferred Qualifications
Key Competencies
About Us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com
Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities. What we offer?