Job Description Incident Support & Management: Provide comprehensive support for all incidents in data center critical operations, including monitoring, triage, and coordination of responses to issues involving power, cooling, HVAC, network, and other infrastructure systems to ensure uninterrupted service.
Training Initiatives: Support the development and implementation of new training programs for data center teams, focusing on incident response best practices, system familiarity, and proactive risk mitigation to build team capabilities and preparedness.
Automate Incident Tooling: Identify opportunities to automate incident detection, alerting, and resolution tools, integrating with existing systems like BMS and EPMS to streamline workflows, reduce manual intervention, and improve overall response times.
RCA & Corrective Actions: Manage and drive root cause analysis for incidents, collaborating with cross-functional teams to develop and implement corrective actions, track progress, and ensure lessons learned are applied to prevent recurrence.
Cross-Department Collaboration: Work closely with Data Center Operations, engineering, security, and vendor teams to align on incident protocols, share insights, and foster a culture of continuous improvement in critical operations.
Incident Documentation & Reporting: Maintain detailed records of all incidents, RCAs, corrective actions, and outcomes. Generate reports for stakeholders to provide visibility into incident trends, resolution effectiveness, and areas for enhancement.
Process Optimization & Continuous Improvement: Analyze incident data to recommend enhancements in processes, tools, and training, aiming to boost the efficiency, reliability, and resilience of data center operations.
Qualifications Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $109,200 - $223,400 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5
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