Associate Director, AI Workforce Transformation, Transformation Activation – Human Capital, Technology & Transformation

Deloitte•Greater London, England, UK

fulltime

Business Development

8+ years

About the role

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Join the world’s leading people transformation business and help us build adaptable, connected, modern, digital businesses of the future with our clients. At Deloitte, we believe that placing people at the heart of transformation is critical to helping organisations achieve their ambitions sustainably. We are passionate about partnering with clients to accelerate AI adoption, agile ways of working, deliver truly digital experiences to customers and employees, and build their transformation muscle so they have the culture, capability, and confidence to navigate the future of work.

Our vision is to support our clients with their large, most complex, and challenging transformation programmes. As a team, we:

Architect human-centred programmes that truly activate transformation and deliver business outcomes at pace.
Re-imagine how organisations, teams, and ecosystems collaborate in response to the shifting role of humans at work in the world of Gen AI and Agentic.
Deliver data-driven insight to enable productive, engaged, and high-performing workforces.
Help business leaders be authentic, accountable, visible Transformation Leaders.
Designing future services in a way that embeds a deep understanding of users and how to drive behaviour change.

We pride ourselves on our experience and expertise in our two capabilities – Future Organisation and Transformation Activation – as well as our ability to bring together these disciplines to deliver great, innovative, and lasting outcomes for our clients.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

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The Transformation Activation team partners with clients to mobilise and embed the organisations and workforces designed for the future. We focus on driving the change required to build adaptable, connected, modern digital businesses, ensuring successful adoption and sustained impact through effective change management and business readiness.

Our vision is to actively enable our clients through their largest, most complex, and challenging transformation programmes, ensuring that strategic designs translate into tangible, lasting business outcomes. As a team, we:
Implement human-centred programmes that truly activate transformation, drive adoption and deliver tangible business outcomes at pace, with a strong focus on the workforce experience and readiness.
Enable the transition to re-imagined ways organisations, teams, and ecosystems collaborate, adapting to the shifting role of humans at work, particularly in the context of AI and emerging technologies.
Translate data-driven insights into actionable change strategies to foster productive, engaged, and high-performing workforces, ensuring they are prepared for and embrace new ways of working.

**This is particularly critical in Financial Services, where organisations are grappling with evolving customer expectations, emerging technologies like fintech and Insurtech, and increasing regulatory pressures. **

All our teams within Organisation and Work Transformation (OWT) are also part of wider industry communities. We believe that industry communities help our people build strong networks across our firm and contextualise our OWT capabilities within specific trends and market dynamics relevant to different industries. This opportunity is for a role in Financial Services.

As an Associate Director in the team, you will work closely with Directors and Partners to play a key role in making a difference by influencing and shaping the strategic development of the team. You will also leverage your commercial experience to build and develop significant new business opportunities for the Firm, focusing on developing senior client relationships within Human Capital and our Financial Services teams. In doing so, you will build a level of eminence in the marketplace that provides a platform to support the Firm’s growth ambitions over the long term. You will build high-performing teams around you to support these growth plans.

To be successful in this role, you will be a subject matter expert leading multiple, high-profile projects and bids while developing innovative thought leadership. You will have the opportunity to learn from the best in the business and help recruit top talent.

The technical nature of your Organisation and Workforce design responsibilities is expected to include:

Lead AI-Driven Change Programmes: Architect and manage large-scale, human-centred transformation initiatives for Financial Services clients, specifically focusing on the change management and business readiness aspects of AI and emerging technology adoption.
Drive Behavioural Change & Adoption: Design and embed effective change management strategies to ensure the successful adoption of AI and other digital technologies, fostering new ways of working and driving desired behavioural shifts across the organisation.
Develop Business Readiness Strategies: Create comprehensive business readiness plans, including communication strategies, training programmes, and stakeholder engagement frameworks, to prepare workforces for AI integration and new operating models.
Reimagine Future Workflows with AI: Collaborate with clients to re-imagine how organisations, teams, and ecosystems will collaborate, leveraging AI to enhance productivity, engagement, and performance, ensuring a smooth transition for the workforce.
Translate AI into Workforce Impact: Articulate the impact of AI, robotics, and cognitive technologies on roles, skills, culture and organisational structures, developing strategies to mitigate risks and maximise opportunities for the workforce.
Enable Data-Driven Readiness: Utilise workforce analytics and AI tools to provide actionable insights into workforce capabilities and readiness, informing targeted interventions and ensuring a productive and agile workforce post-AI implementation.
Coach Transformation Leaders: Support business leaders in becoming authentic, accountable, and visible transformation leaders, equipping them to champion AI adoption and managing change effectively within their teams.
Develop Thought Leadership: Contribute to innovative thought leadership on change management, business readiness, and the human impact of AI, positioning Deloitte as a leader in activating future-ready organisations.
Build & Mentor High-Performing Teams: Lead and mentor multidisciplinary teams, fostering a culture of inclusion, innovation, and excellence in the delivery of change management and business readiness solutions.
Support Business Development: Identify and pursue new business opportunities related to AI-driven change management and workforce readiness, building strong client relationships and contributing to the firm's growth.

For a full job description, please visit our online Deloitte Careers portal.

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