Process Governance

Job Description

In this role, the candidate will serve as a key member of the Global Client Engagement Transformation Team, advancing the strategic objectives of Project NOVA and strengthening the RUN Program by driving efficiency, standardization, and operational maturity. He/She will lead automation and productivity initiatives in partnership with Technology and CO teams, ensuring solutions deliver measurable impact and accelerate organizational performance.

The candidate will ensure standardization/Automation/Gen AI implementation and continuous improvement across the client engagement ecosystem—embedding best practices, ensuring work is consistently right the first time, and elevating both the quality of delivery and the experience of clients and internal users.

Success in this role requires strong cross-functional collaboration with stakeholders across NIQ, including Client and Data Operations, Operations Leadership, Customer Service, Product, Technology, and the broader Transformation team.

Accountabilities:

• Leverage Nielsen’s process expertise, continuous improvement methodologies, and innovation-led thinking to design, refine, and implement forward-looking solutions that strengthen compliance, promote standardization, optimize operational efficiency, and introduce new ways of working that future-proof the CE function
• Own strategic project initiatives by proactively engaging Technology, Client Operations, and Leadership—identifying opportunities to integrate automation, analytics, and emerging tools—to accelerate high-impact CE initiatives and deliver transformative outcomes
• Candidates with AI background are preferred. This includes hands-on experience or solid knowledge of AI/ML concepts, data analytics, and automation technologies, with the ability to apply AI-driven solutions to process reengineering, operational optimization, and efficiency improvement initiatives
• Engage proactively with CO leaders to demonstrate value, align on evolving requirements, and provide clear guidelines, documentation, and support—while continuously identifying innovative enhancements, piloting new ideas, and driving adoption of modern, scalable solutions that ensure long-term success
• Drive financial impact and productivity gains by identifying and implementing automation, workflow optimization, and process re-engineering opportunities

Qualifications

• ~4 years of progressive experience in Operations within Output or Client Operations, with demonstrated expertise functioning as a subject-matter authority in key operational domains.
• Deep understanding of NIQ’s output ecosystem and core CIP components—including eClipse, Discover, NRSP, and NCPS—with the ability to translate domain knowledge into operational improvements and scalable best practices.
• Exceptional command of English, supported by excellent written and verbal communication skills suitable for influencing stakeholders, preparing executive-ready documentation, and driving engagement across global teams.
• Proven experience collaborating across markets, regions, or global teams—bringing cross-country operational perspectives and the ability to navigate diverse cultural and business contexts.
• Strong analytical and problem-solving capabilities, with the ability to interpret complex datasets, uncover insights, identify patterns, and translate findings into actionable recommendations.
• Demonstrated success in client-facing roles, with the ability to understand client needs, manage expectations, and deliver value through operational excellence and service quality
• Proven automation-first mindset, preferably with AI knowledge, having ability to identify inefficiencies, assess automation opportunities, and collaborate with Technology teams

Education: Bachelor’s degree

Requirements:

• Strong collaborator with experience working across functions, regions, and cultures
• Adaptable and eager to learn, with a drive to improve global processes
• Curious and proactive, consistently challenging the status quo to enable continuous improvement
• Experience in Output Operations, Client Operations, or enablement roles is a strong plus
• Skilled in problem-solving, critical thinking, and navigating changing environments
• Solid understanding of end-to-end CIP Factory processes
• Detail-oriented with strong process-mapping and flow-charting skills
• Proficient in MS Excel and PowerPoint
• Effective communicator able to simplify complex operational concepts
• Fluent in spoken and written English
• Proactive and initiative-driven, with an innovative mindset focused on identifying new ideas, improving processes, and driving forward-looking solutions
• It will be an advantage to have AI background

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai\-safety\-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news\-center/diversity\-inclusion