Morpheus Solution Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description We are looking for Morpheus Solution Specialist to join our team!

How You Will Make Your Mark

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
• Drive timely resolution of support cases in alignment with SLAs.
• Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
• Handle standard break/fix tickets and routine troubleshooting.
• Perform environment checks, configuration assistance, and log analysis.
• Escalate complex issues to Specialists/Experts with proper investigation.
• Maintain accurate case documentation and customer communication.

About You *

• 1–3 years of experience in technical support or infrastructure operations.
• Basic understanding of virtualization technologies (VMware, Hyper-V, KVM).
• Familiarity with Linux/Windows environments and troubleshooting tools.
• Good analytical and communication skills
• Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
• Experience with hybrid cloud environments (Azure, AWS, GCP).
• Understanding of API integrations, automation workflows, or infrastructure-as-code tools.
• Ability to work in fast-paced environments with global customers.

Additional Skills Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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