Business Systems Analyst

THIS IS A HYBRID ROLE REQUIRING 4 DAYS IN OFFICE (MONDAY-THURSDAY) Business Systems Analysts will support the maintenance, development, enhancement, integration, and potential consolidation of our existing application portfolio, which includes applications such as Oracle Sales Cloud, EnergyDirect, and Lighting Automated Methods and Procedures (LAMP) while also partnering with key stakeholders to identify requirements for new technologies or pilots to meet our evolving technology and business process needs. This position will work closely with business stakeholders, marketing and communication teams, technology organizations, and external vendors to identify, test, and implement solutions. They will also be responsible for preparing and validating data for use in financial analysis, sales support, and business decision making. In this role the individual must respond quickly to internal & external customer inquiries, manage vendor relationships, and analyze data and clearly communicate results to stakeholders.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

• Bachelor's degree in computer science, information technology, engineering, marketing or a related field (preferred)
• 3+ years of proven experience (required)
• Ability to think logically and critically when troubleshooting along with a desire to grow your technical skill set
• Ability to initiate and manage multiple and complex projects simultaneously
• Ability to think analytically to understand how to gather, interpret and apply findings aimed at product/program growth in all areas of the product lifecycle
• Strong interpersonal skills with the ability to work well within a team environment (virtual and in person) to build coalitions, engage and influence others
• Demonstrated sense of urgency, proactive, and results oriented
• Strong planning & coordination skills are a must
• Experience with hands-on consulting, implementation experience, including multiple end-to-end implementations
• Proven ability to work effectively, influence and translate concepts to business partners in the Southern Company Technology Organization
• Excellent communication skills, oral and written, including ability to convey complex information in a manner that is compelling to individuals at all levels and positions inside and outside the company.
• Working knowledge of digital analytics, data visualization, and reporting platforms is preferred. This can include Power BI, Adobe Analytics, Google Analytics, SQL Server, etc.
• Drive to improve organizational efficiency through process improvement and utilizing technology
• High level of proficiency with Excel, PowerPoint, and other presentation software - Demonstrated sense of urgency, proactive, results oriented, strong planning and coordination skills are a must
• Ability to build and establish effective relationships/partnerships across functional boundaries
• Be an expert in industry trends, new technologies, or updates on our existing platforms
• Ability to think analytically to understand how to gather, interpret and apply findings
• Experience selecting and partnering with third party vendors
• Experience with custom applications, cloud base workflow tools, cloud-based project management software preferred.
• Possess a service attitude; anticipate and respond promptly to stakeholder and customer needs
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Knowledgeable about new and emerging technologies, such as robotic process automation.
• Knowledgeable about Agile Processes and Frameworks, particularly Scaled Agile Framework (SAFe).

Major Job Responsibilities

• Responsible for Level 1 end user support and working with technical support on managing all platform-level issues within applications/solutions under scope.
• Help maintain and support integrations with internal systems
• Work with Marketing, IT and business teams to create actionable business requirements for new features, campaigns, lead scoring, segmentation, integrations, etc. Translate business needs to technical specifications.
• Stay abreast of new marketing operations developments and make recommendations for strategic improvements to continually improve and develop the effectiveness of our applications.
• Work across the system with Business Applications teams on identifying the appropriate analytics and data infrastructure to support Strategic Support needs.
• Support in the launch of new capabilities of existing applications
• Configures, administers, and operates applications within Customer Solutions Portfolio. Assess and audit the current state of configuration
• Supports test prioritization and ongoing roadmap of improvements. Supports and develop processes and documentation for tagging, testing, QA, and reporting
• Reports on testing efforts and communicates insights to a broader audience.
• Updating, implementing, maintaining procedures, and identifying automation opportunities
• Develop and maintain platform technical documentation. Train and mentor others on team to build the knowledge base.
• Identify and/or develop KPI’s and metrics for measuring success of implementing solutions, process changes, and initiatives
• Represent GPC Business Systems and Strategic Support on various project teams and system committees
• Assist in identifying new technology and tools that support the Customer Experience strategy and assist with maintaining the Customer Experience technology roadmap
• Performing requirements analysis, converting roadmap features into smaller user stories, write clear and well-structured business requirements/documents.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO\-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 17193

Job Category: Customer Service

Job Schedule: Full time

Company: Georgia Power