We are looking for a highly motivated and community‑focused Barclays Local Specialist to represent Barclays at the heart of Tottenham and the North and East London region. This role places you at the centre of our relationship with the local communities, ensuring that we understand local needs, support financial wellbeing, and strengthen Barclays’ presence across the area. You will work independently across multiple sites, build strong relationships with residents and community partners, and deliver events and initiatives that make a meaningful difference. This is a role for someone who thrives on autonomy, takes initiative, and enjoys being out in the community every day.
You Will Be Responsible For
- Acting as a visible and trusted Barclays representative within the Tottenham and North and East London communities.
- Building strong relationships with local residents, businesses, community groups, and key local figures.
- Identifying community needs and opportunities, and feeding insights back into Barclays to support local growth and development.
- Planning, organising, and delivering Barclays events, workshops, and community activities.
- Proactively contacting customers to share information about Barclays products, services, and support available to them.
- Managing your own diary, prioritising tasks, and working independently across multiple locations.
To succeed as a Barclays Local Specialist, you will need:
- Highly proactive mindset — you naturally take ownership, spot opportunities, and act on them without needing direction.
- Strong initiative — you’re comfortable making decisions, solving problems, and moving work forward independently.
- Excellent time‑management — you can plan your own diary, prioritise tasks, and balance community visits, events, and customer outreach.
- Independent working style — you’re confident working alone across multiple sites and representing Barclays in the community.
- Event planning and delivery — you can organise, promote, and run community events that bring people together and showcase Barclays’ support.
- Open‑minded and adaptable — you’re comfortable engaging with diverse groups, listening to different perspectives, and adjusting your approach.
- Relationship‑building skills — you enjoy connecting with people, building trust, and becoming a familiar, positive presence in the community.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
For this role, you need to have a good understanding of the needs of Tottenham and the surrounding areas in the North and East London region and be able to travel between sites. Each day may find yourself in a different location, so flexibility is key.
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
