Job Description As a member of the Support organization, focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for Electronic Support Services. A primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a first-level manager who has performed technical or professional duties in a support environment, a significant component of duties entail gaining knowledge of policies affecting staff and in development of effective management skills. Interact frequently with customers and other managers. Bottom line, establish and communicate departmental objectives and implement plans to assure attainment of goals. Team is likely to be comprised primarily of technical or other professionals. May telecommute. (385.17750)
Employer will accept a Bachelor's degree in Computer Science, Engineering or related field followed by eight years of progressive, post-baccalaureate experience in job offered or in a Product Support Manager-related occupation.
Position requires:
Qualifications Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $79,100 - $158,200 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M2
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