Senior Solution Architect - Service Delivery, Service Assurance

Overview Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Responsibilities

• Maintain mandatory knowledge of BSS applications, including CRM, Product Catalog, Order/Fault Orchestration, and Engineering workflow management.
• Apply expertise in Network OSS applications such as Service/Physical Inventory management, Configuration, NMS, and EMS.
• Utilize knowledge of Test & Diagnostics applications, Network Performance Management (monitoring, data collection, and reporting), and Provisioning & Activation systems.
• Manage operational stability through Incident and Change management systems.
• Execute mandatory knowledge of CRM/BPM systems, with a specific focus on Salesforce and ServiceNow.
• Demonstrate mandatory high-level understanding of functionality and topologies for Fibre access networks and Cellular Mobile products.
• Take accountability for defining OSS/BSS solution designs that adhere to architecture standards, customer requirements, and contractual outcomes.
• Apply desirable knowledge of ServiceNow modules, specifically CSM, ITSM, TSOM, and CMDB.
• Implement CRM strategies within the Salesforce ecosystem to meet business objectives.
• Evaluate internal functions, systems, and IT processes to identify improvements that support future Telco CRM strategies and goals.
• Utilize telecoms, IT, and enterprise architecture best practice methodologies, including standard processes and data maps.
• Provide technical specialist skills in software design and implementation for both cloud and on-premises systems architecture.
• Ensure successful project delivery for multi-domain BSS/OSS solutions across the full lifecycle.
• Conduct requirements gathering to create comprehensive BSS/OSS service and solution designs.
• Develop integrated OSS/BSS solutions that align technical capabilities with business needs.
• Define and articulate complex architectures clearly to non-technical stakeholders.
• Produce and support the production of High-Level Designs (HLD), Low-Level Designs (LLD), test plans, Deployment Guidelines, and TTO documentation.
• Work in cross-functional delivery teams with partners and vendors to ensure solutions meet operational acceptance criteria and are delivered on time.
• Collaborate closely with Network Design, Systems Development, Testing, E2E Solution Architects, and Operations teams.
• Implement technical solutions using APIs, TMF Frameworx, Microservices, UML, TOSCA, NetConf/YANG, CI/CD, and REST/Webservices.
• Apply advanced functional domain knowledge in Network Service LCM, Network Orchestration/MANO, Telemetry/RCA 5G, AI/ML, or OTT.
• Ensure the delivery of all solutions conforms strictly to contractual outcomes and project timescales.
• Support Programme and Project Managers in project planning, risk and issue management, and the budgeting process.
• Develop and support proposals related to Service Fulfilment and Service Assurance.
• Lead and mentor a technical team of at least four members to ensure delivery excellence.

Requirements

• Possess at least 10+ years of experience in senior network engineering or architectural roles within a service provider or large enterprise environment.
• Demonstrate expert-level proficiency in Cisco SD-WAN (Viptela) architecture, including the deployment and management of vManage, vSmart, and vBond controllers.
• Exhibit hands-on experience designing and deploying network infrastructure across public clouds (AWS, Azure) and private virtualization platforms (VMware, OpenStack, KVM).
• Maintain a deep technical mastery of Service Provider hardware, specifically Cisco ASR9k and Juniper MX series routers using IOS-XR and Junos OS.
• Show a proven ability to lead high-compliance projects, specifically those requiring FedRAMP High or similar federal security authorization.
• Apply advanced automation skills using REST APIs and Python to integrate SD-WAN management with external business or operational systems.
• Have extensive experience with diverse transport technologies, including MPLS, 10G Layer 2 circuits, and 5G (SA and mmWave) connectivity.
• Provide evidence of performing as a top-tier technical escalation point (Tier 4) for complex, large-scale network production issues.