Card and Connected Commerce - Quality Assurance -Marketing materials Review - Associate

JPMorganChase•Mumbai, Maharashtra, India

fulltime

Other

3+ years

About the role

Job Description You are a strategic thinker passionate about driving solutions in Quality Tester. You have found the right team.

As a Quality Tester for Card and Connected Commerce, you will play a critical role in ensuring that our marketing creative copy materials meet the highest standards for accuracy, clarity, and compliance.

You will be responsible for conducting thorough and timely quality assurance testing of marketing creative materials being submitted by our Card and Connected Commerce business partners. Your efforts will directly support these partner business areas by delivering reliable, consistent, and clear testing results, ensuring adherence to regulatory requirements, internal guidelines, and targeted business processes.

PLEASE NOTE: This role focuses on reviewing written materials with some audio and video content, It does not involve software or technology related QA testing. Job Responsibilities

Conduct thorough quality assurance testing of marketing creative copy materials submitted by Card and Connected Commerce business partners.
Use standardized testing questionnaires and various support resources to complete reviews of creative materials, validating their alignment to regulatory requirements and internal guidelines.
Deliver reliable, consistent, clear, and timely testing results.
Document and communicate findings in a timely manner, ensuring all supporting test evidence is clear, easy to navigate, and stored in the appropriately designated repositories.
Work closely with marketing, legal, and Marketing Copy Review teams to reach accurate testing results, escalating critical findings when appropriate.
Collaborate with business partners to perform deeper investigations on creative details when needed and communicate confirmed issues to marketing stakeholders via our internal QA testing system.
Maintain up-to-date knowledge of related requirements, procedures, playbooks, guidelines, etc. to execute testing quickly and at the highest level of quality.

Required Qualifications, Capabilities, And Skills

3+ years of professional experience involving quality reviews of marketing materials, business controls, regulatory compliance, risk, audit, or work reviewing similar materials and analytically focused tasks.
Strong analytical and critical thinking capabilities with sharp attention to detail.
Proficient organizational and time management skills, with the ability to prioritize work and meet deadlines.
Demonstrated ability to execute responsibilities independently by leveraging available resources such as procedures and training materials, applying sound judgment to escalate matters when appropriate.
Proactive at identifying actionable tasks and maintaining focus to reach successful completion.
Highly effective verbal and written communication skills, across business areas and levels to provide clear feedback and collaborating with business partners.

Preferred Qualifications, Capabilities, And Skills

Experience in marketing, controls, compliance reviews, or the quality assurance testing of written materials and processes is strongly preferred. Note: This work is typically different than technology or software focused QA experience.
Collaborative mindset with the ability to build strong relationships across the organization.
Capable of discussing differing opinions while maintaining composure and professionalism.
Bachelor’s degree in a related field of study and/or CRCM (Certified Regulatory Compliance Manager) encouraged.
Flexible with work shifts, including alignment to US shift schedules as needed.

ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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