Role: Client Solutions Partner
Experience: 8-10 years
Location: Bangalore/Mumbai
We are looking for a strategic and execution-focused
Client Solution Partner
to lead pre-sales and solutioning for our Customer Experience (CX) practice across the US and Canada. This role will be instrumental in driving AI-led contact center transformations powered by Google GECX and the broader Google ecosystem.
You will partner closely with sales, alliances, delivery, and client stakeholders to shape compelling, differentiated solutions that modernize contact centers using GenAI, automation, analytics, and cloud-native capabilities.
This is a high-impact, client-facing leadership role requiring deep domain expertise in Contact Center transformation and strong commercial acumen.
Key Responsibilities
1. Pre-Sales & Solution Leadership
- Lead end-to-end solutioning for CX transformation opportunities across US & Canada.
- Engage with C-level stakeholders (CXOs, Heads of Contact Center, CIOs, Digital leaders) to understand business objectives and translate them into AI-led transformation roadmaps.
- Design differentiated solutions leveraging Google’s CX stack (CCaaS, Conversational Agents, Agent Assist, Analytics).
- Own RFP/RFI responses, solution narratives, architecture vision, and pricing alignment.
- Drive solution workshops, discovery sessions, and executive presentations.
2. Domain Advisory & Thought Leadership
- Act as a trusted advisor to clients on:
- AI-powered virtual agents (voice & chat)
- Agent augmentation and productivity
- Workforce optimization & routing modernization
- Omnichannel CX transformation
- Contact center analytics & insights
- Articulate business value (cost reduction, containment, AHT reduction, CSAT improvement, revenue uplift).
- Represent the practice in industry forums, client events, and partner engagements.
3. GTM & Practice Enablement
- Collaborate with sales leaders to shape account strategy and pipeline development.
- Develop reusable solution assets, industry playbooks, and accelerators.
- Partner with Google alliance teams to co-sell and strengthen ecosystem alignment.
- Support marketing initiatives (case studies, POVs, webinars, event content).
4. Commercial & Engagement Ownership
- Own solution integrity from pre-sales through transition to delivery.
- Ensure alignment between proposed architecture, scope, and execution feasibility.
- Provide effort estimation guidance and defend solution economics during deal cycles.
- Support deal negotiations with a value-first positioning.
Required Experience & Qualifications
- X years of experience in Contact Center / CX transformation.
- Strong experience in CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.).
- Demonstrated experience with AI/GenAI-driven CX solutions (virtual agents, agent assist, conversational AI).
- Proven track record of leading large, complex pre-sales engagements.
- Experience working with enterprise clients across US and Canada markets.
- Strong business acumen with the ability to articulate ROI and value realization.
- Excellent executive communication and storytelling skills.
Preferred Qualifications
- Experience with Google Cloud ecosystem and alliances.
- Prior experience in consulting or system integration organizations.
- Familiarity with regulated industries (Insurance, Utilities, Healthcare, BFSI).
- Exposure to multi-vendor contact center migrations and cloud modernization programs.
What Success Looks Like
- Increased win-rate and pipeline growth across US & Canada.
- Strong executive relationships within strategic accounts.
- High-quality, scalable solution frameworks for AI-led CX transformation.
- Measurable revenue contribution and margin discipline.
- Recognition as a trusted CX transformation leader within the ecosystem.
Why Join Us
At Quantiphi, we are redefining customer experience using AI, data, and cloud. As part of the CX GTM leadership team, you will:
- Shape next-generation AI-powered contact centers.
- Work closely with strategic partners like Google Cloud.
- Influence enterprise CX strategy across North America.
- Operate at the intersection of technology, business value, and innovation.
