Transformation Program Manager

Tata Consultancy Services•London Area, United Kingdom

fulltime

Information Technology and Project Management

7+ years

About the role

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: AI Program Manager / AI Partner – Enterprise AI & Transformation

Job Type: Permanent

Location: London, UK

Ready to lead enterprise‑scale AI transformation programmes that shape the future of digital delivery?

We have an exciting opportunity for you — AI Program Manager / AI Partner – Enterprise AI & Transformation !

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Build strong relationships with a diverse range of stakeholders.
Gain access to endless learning opportunities.
Work closely with the range of teams within the business to bring products to life.

The Role

As an AI Program Manager / AI Partner , you will lead complex, enterprise‑wide AI, ML and GenAI programmes involving multiple stakeholders, delivery teams and vendors. You will apply programme management discipline while navigating the unique challenges of AI delivery — including data readiness, experimentation cycles, model lifecycle management, governance requirements and regulatory considerations. You will manage end‑to‑end delivery, drive governance and risk management, handle escalations, coordinate cross‑functional teams and ensure predictable, transparent outcomes across AI workstreams.

Key responsibilities:

Own and govern end‑to‑end AI programmes spanning data platforms, ML/GenAI use cases and AI product deployments.
Manage senior stakeholders across business, technology, data science, risk, compliance and vendor teams.
Plan and track programme scope, milestones, dependencies, budgets and success measures.
Identify, assess and mitigate risks across delivery, technology, data, models and regulatory compliance.
Maintain RAID logs, risk registers, dependency maps and mitigation plans.
Act as the primary escalation point for critical issues, ensuring timely resolution.
Establish strong programme governance, including cadence, dashboards, steering committees and executive reporting.
Ensure adherence to enterprise AI governance, ethical AI standards and regulatory expectations.
Manage vendor relationships, track SLAs and oversee partner delivery performance.
Drive predictability, transparency and accountability across all AI workstreams.

Your Profile

Essential skills/knowledge/experience:

Proven experience managing large, complex technology or AI programmes.
Strong stakeholder‑management skills at senior and executive levels.
Demonstrated ability to manage high‑risk, high‑visibility programmes with multiple stakeholders.
Excellent communication, negotiation and conflict‑resolution skills.
Strong background in risk identification, mitigation and escalation management.
Experience operating in regulated or compliance‑driven environments.
Ability to remain decisive, structured and calm during critical escalations.
Solid understanding of AI, ML, GenAI and data‑platform lifecycles.
Familiarity with AI‑specific challenges such as data readiness, model‑performance risk, explainability, Responsible AI and regulatory considerations.
Ability to bridge business expectations with technical and delivery realities.
Experience using programme‑delivery and collaboration tools such as Jira, Jira Align, Azure DevOps, Confluence, MS Project, Smartsheet, Power BI/Tableau, Miro/Mural.
Understanding of ML lifecycle tracking and governance tools (e.g., MLflow, W&B, Purview, Collibra).
Experience working with structured RAID logs, dependency maps and formal risk‑management frameworks.

Desirable skills/knowledge/experience:

BFSI domain experience (banking, financial services or insurance).
Exposure to AI governance, model‑risk management or Responsible AI initiatives.
Experience managing multi‑vendor and multi‑geography programmes.
Relevant certifications such as PMP, PgMP, SAFe, Agile or Scrum.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

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