Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.
The Senior Analyst is a seasoned professional role within Markets Production Management, supporting the Fixed Income Finance Desk under Markets Treasury & Financing. The role applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflows for the area or function.
Strong analytical skills are required to filter, prioritize, and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are essential. The role regularly assumes informal/formal leadership within teams, is involved in coaching and training of new recruits, and has significant impact in terms of project size and geography by influencing decisions through advice, counsel, and/or facilitating services to others in the area of specialization.
Responsibilities:
Core Application Support
- Provide technical and business support to Finance Desk users for a variety of functions like trade capture, positions management, etc..
- Maintain application systems running in daily operations of the firm, ensuring stability, quality, and functionality against service level expectations.
- Manage, maintain, and support applications and their production operating environments spanning Autosys, Openshift, RHEL Servers, Oracle DBs, etc.
- Perform start-of-day checks, continuous monitoring, and regional handover across global time zones.
- Develop and maintain technical support documentation for all supported applications.
Incident & Risk Management
- Assess risk and impact of production issues across the Finance Desk application stack and escalate to business and technology management in a timely manner.
- Identify risks, vulnerabilities, and security issues; communicate impact to relevant stakeholders.
- Ensure essential procedures are followed and help define operating standards and processes.
- Manage and report control issues with transparency, particularly for SOX-critical systems
- Ensure storage and archiving procedures are in place and functioning correctly across all supported environments.
Application Stability & Improvement
- Identify ways to maximize the potential of the applications used by the Fixed Income Finance Desk.
- Formulate and define scope and objectives for complex application enhancements and problem resolution.
- Review and develop application contingency planning to ensure availability to users, including COB (Continuity of Business) environment readiness.
- Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives across the Finance Desk portfolio.
Release & Deployment
- Participate in application releases across the full lifecycle using Udeploy alongwith pre-implementation and post-implementation checks.
Stakeholder & Team Engagement
- Act as a liaison between users/traders on the Fixed Income Finance Desk, interfacing internal technology groups (Markets Technology, Trade Processing, Risk Technology) and vendors.
- Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with both technical and non-technical stakeholders.
- Acts as advisor or coach to new or lower-level analysts within the support team.
- Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Compliance & Controls
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
- Drive compliance with applicable laws, rules, and regulations; adhere to Policy and apply sound ethical judgment regarding personal behavior, conduct, and business practices.
- Escalate, manage, and report control issues with transparency, especially given the SOX-critical nature of Finance Workstation (FWS).
Experience:
- Experience in an Application Support role, preferably within a Capital Markets or Investment Banking technology environment.
- Experience supporting trade capture, position management, or risk analytics applications in.
- Experience working in a global, multi-region (NAM/EMEA/APAC) team.
- Familiarity with Secured Financing Transactions (Repos, Buy/Sellbacks, Securities Lending/Borrowing) or Fixed Income products is advantageous.
- Experience with some programming languages and willingness/ability to learn; scripting skills for support automation are a plus.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization in a fast-paced trading environment.
- Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff (e.g., traders, operations) can understand.
- Demonstrated analytical skills; issue tracking and reporting using tools.
- Knowledge/experience of Problem Management Tools and ITIL-aligned support processes.
- Good all-round technical skills; ability to effectively share information with other support team members and technology teams.
- Ability to plan and organize workload across multiple concurrent application support responsibilities.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Ability to communicate appropriately to relevant stakeholders at all levels, including senior business and technology management.
Education:
- Bachelor's/University degree or equivalent experience.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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