Manager, Franchise Innovation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager, Franchise Innovation

Overview The Franchise team is seeking a Manager to lead the development and management of the growing Franchise model for Open Finance Solutions in Europe. This role will drive the evolution and addition of Franchise model features for Open Finance products and services, ensuring a best-in-class ecosystem model, standards, customer onboarding and lifecycle experience, problem management and monitoring capabilities. You will design, implement, and manage processes that align with Mastercard’s global standards while meeting regional needs.

We welcome candidates who are passionate about customer experience, financial technology ecosystems, and innovation. If you are motivated, curious, analytical, and thrive in collaborative environments, this role offers an exciting opportunity to make an impact.

Role Responsibilities

• Contribute insights and thought leadership on Open Finance ecosystem evolution and Franchise model development.
• Contribute insights and thought leadership on potential Franchise Service opportunities in the Open Finance space.
• Analyse and identify opportunities for process improvement and innovation.
• Develop and optimize processes, leveraging automation to enhance efficiency and scalability.
• Align EUR Franchise processes with global Franchise processes, ensuring consistency and compliance.
• Drive enhancements to existing customer onboarding and lifecycle management, ensuring processes are inclusive and accessible.
• Define and track KPIs and customer feedback, using insights to drive continuous improvement.
• Collaborate with EUR and Global Franchise teams to design and implement processes that meet regional and global needs.
• Partner with Legal, Regulatory and Compliance and other teams to ensure appropriate and compliant solutions are identified for all requirements.
• Build strong relationships with internal and external customers, providing guidance and support for an optimal experience.
• Provide regular reporting and respond to complex internal and external inquiries.

About You

• Proven experience as an inclusive and effective leader.
• Background in the financial industry, ideally with Open Banking, Open Finance or Open Data expertise.
• Strong communication skills, both written and verbal, with the ability to engage diverse audiences.
• Analytical mindset with experience working with data and documentation.
• Solid project management and process improvement skills.
• Highly organized with attention to detail.
• Ability to manage operational aspects while maintaining a strategic perspective.
• Collaborative team player who values diverse perspectives and fosters an environment of belonging.
• Results-oriented with a focus on delivering impact.

Why Join Us?

At Mastercard, we believe in connecting everyone to priceless possibilities. We are committed to building an inclusive culture where every individual feels valued, respected, and empowered to contribute. We encourage applications from candidates of all backgrounds, identities, and experiences.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.