Senior Credit Analyst

Job Requisition ID # 26WD96142

Position Overview The Senior Credit Analyst evaluates customer creditworthiness and manages a portfolio of past-due accounts to minimize risk and optimize cash flow. This role balances sound credit decisions with strong customer relationship management, partnering cross-functionally to resolve issues and drive collections performance. Reporting to the Senior Manager, Credit & Collections, this position offers a flexible hybrid work arrangement.

Key Responsibilities Credit Risk Assessment

• Evaluate customer and prospective customer creditworthiness using financial statements, credit agency data, banking references, and public/private sources
• Investigate discrepancies in credit line requests and do clarifying research
• Approve or decline credit requests in line with established credit matrix and policy guidelines
• Escalate marginal credit requests with formal written analysis and recommendations
• Document all credit decisions thoroughly and in compliance with policy

Collections & Portfolio Management

• Manage a portfolio of delinquent accounts and oversee the full dunning cycle
• Contact customers to resolve overdue balances while maintaining strong business relationships
• Identify root causes of non-payment (financial hardship, disputes, insolvency) and drive resolution
• Negotiate payment plans and rescheduling arrangements to secure timely commitments
• Recommend third-party collections, legal action, or write-offs (360+ days overdue) when appropriate
• Partner with Sales and Operations to resolve disputes and secure payment
• Deliver on cash collection goals
• Minimize bad debt
• Assist customers with billing/dunning related issues

Coordination & Reporting

• Conduct ongoing account analysis to identify financial risk trends
• Provide weekly portfolio updates and performance reporting to management
• Support internal and external audit requests
• Ensure accurate billing for Enterprise and named accounts
• Manage trade credit securities as required
• Contribute to month- and quarter-end reporting activities
• Collaborate cross-functionally to support collections success and customer experience, with sensitivity to regional and cultural business practices
• Act as a point of escalation as needed

Minimum Qualifications

• Bachelor’s degree required
• 10+ years of credit and collections experience
• SAP experience required
• Strong Excel and data analysis skills
• Salesforce experience preferred
• Strong negotiation, communication, and stakeholder management skills
• Analytical mindset with attention to detail

Preferred Qualifications

• Salesforce experience
• Experience reporting into a multinational/matrixed environment
• International languages (Spanish, French, German, etc.)
• Experience dealing with online customer billing portals

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