Principal Associate, Legal Operations (Hybrid)

This position will drive execution of strategies for managing the portfolio of law firms supporting the Capital One Legal Department. In this capacity, the candidate will collaborate with internal and external parties at all levels and manage multiple projects simultaneously. The individual will deliver governance of the outside counsel management program, including tracking legal spend and pricing, law firm staffing, performance and other metrics, as well as helping to implement a well-managed strategy for engagement and management of outside counsel. This role requires cross-functional coordination to ensure alignment with both departmental and company objectives. This position is also responsible for identifying risks and enhancement opportunities, supporting the development and improvement of processes and controls, and providing training as necessary.

Responsibilities:

• Formulate and recommend solutions and improvements designed to enhance the program and align with overall company strategy and industry best practices
• Develop and disseminate reporting and data analysis to optimize outside counsel spend and performance, and perform spend and budget data analysis, as appropriate
• Prepare and deliver presentations and reporting to Accountable Executives on third party oversight and governance-related topics
• Develop strategies, provide recommendations, and implement metrics to track supplier performance, risk, and industry benchmarking
• Deliver audit requests and provide project management support to Legal Department projects as needed
• Contribute to enhancing Legal’s operational effectiveness by identifying new processes, best practices, and technology system enhancements
• Develop and maintain training materials, process documentation, and other resources related to outside counsel management processes, ensuring that Legal Department individuals and business associates are appropriately trained and adhering to process expectations
• Collaborate with Enterprise Supplier Management (ESM) to ensure execution of Third Party Management requirements for Legal suppliers
• Cross-functionally partner with Legal partners to support effective operations on third party oversight-related deliverables
• Manage multiple tasks independently to meet deadlines
• Ensure data accuracy across multiple systems and reports

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 3 years of experience in legal operations, supplier management, law firm administration, project management, process management or risk management
• At least 1 year of experience in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) or Google Suite
• At least 2 years of experience in developing presentation or reporting materials

Preferred Qualifications:

• 4+ years of legal operations, supplier management, law firm administration, project management, process management or risk management
• 1+ year of experience working with Tableau or other data visualization tools
• 2+ years of experience supporting, partnering, and interacting with internal business clients
• Strong knowledge of legal operations functions, including legal technology, spend management and process improvement
• Experience working with legal technology platforms (e-billing, matter management, workflow automation)
• Relevant risk, process, or program management certification(s)
• Excellent analytical and problem solving skills
• Strong written and verbal communication skills at all levels, including when working with sensitive and confidential matters
• Ability to multi-task accurately, while demonstrating flexibility with changing priorities

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Risk Specialist

New York, NY: $131,800 - $150,500 for Principal Risk Specialist

Richmond, VA: $109,900 - $125,400 for Principal Risk Specialist

Riverwoods, IL: $109,900 - $125,400 for Principal Risk Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).