Job Description
Service Desk Analysts at FNZ are part of the IT Infrastructure department and provide IT technical assistance to FNZ’s end users. Reporting to the IT Infrastructure Manager, this is both a highly technical and user-facing role, performing duties that align with 1st and 2nd line support functions.
This position is an excellent opportunity to work within a friendly environment while gaining experience within a reputable global financial services organisation enabling career progression.
Specific Role Responsibilities
Providing high quality and timely First Line Support to users through our Helpdesk Software
Azure and on-prem Active Directory Users & Groups management and Group Policy
Microsoft Email systems administration and support
Managing user access for FNZ internal bespoke applications
Supporting all corporate office systems including Office 365, printers, desktops/laptops, and mobile devices
On-site office support, including desk setups, hardware troubleshooting, and face-to-face user assistance
Asset Register maintenance and updates
Providing remote support to other internal clients
Performing daily checks, BAU monitoring, and fault resolution
Ensuring adherence to service desk processes and procedures
Basic connectivity and network troubleshooting
Knowledge sharing and mentoring within the team
Documenting technical fault solutions and procedures
Recommending improvements to all aspects of IT services
Ensuring IT policies are adhered to at all times
Experience Required
Experience in a similar Support role is an advantage
General infrastructure skills and knowledge of Microsoft Desktop and Server products
An understanding of Virtualisation (ESXi / vSphere), Active Directory
A good understanding of IP network fundamentals
Good team player with the ability to work under direction or independently
Opportunities
Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
We provide significant financial rewards for high performing individuals;
We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China.
About FNZFNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
*We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.*
