Senior Representative, Contact Center
Mastercard•Harrogate, England, UK
fulltime
Other
5+ years
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Senior Representative, Contact Center
Who are we?
We’re Vocalink, a Mastercard company. Our technology powers the UK’s real-time payments, settlements, direct debit systems as well as a network of over 55,000 ATM’s. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
In 2017, we became part of the Mastercard family, joining the most widely recognised and respected companies in the world. Together, we’re making payments simpler and smarter.
The Customer Contact Centre is open 24X7X365 supporting our customers that range from internal colleagues, high street banks, payment schemes and ATM operators.
We’re based on the outskirts of the spa town Harrogate with secure parking. We’ve got a subsidised café on site, free tea, and bean to cup coffee, prayer room, bike storage, outdoor seating, E.V Charging and shower facilities.
What you’ll do
What you’ll bring
Knowledge and expertise (technical / role specific)
Essential
Desirable
Experience of a Financial Services Service Desk.
A self-starter, comfortable working either alone or as part of a team.
Organisational and administrative skills.
ITIL foundation Certificate.
Skills A very high level of accuracy
Good verbal and written communication skills
Good standard of education
So, do you have what it takes?
The Typical Competencies We Look For At Vocalink Include
Want in? We thought you might….
If you’d love to join us, then it’s time to brush up your CV & click apply.
Good luck, we can’t wait to hear from you!
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: