People Shared Services Representative, II

Overview At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

• Serve as a first point-of-contact for current and former employees’ questions on HR policies and/or processes
• Maintain working knowledge of HR processes to answer customers’ questions
• Receive inbound calls from employees through HR Service Center phone line as well as emails through shared HR Service Center inbox
• Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Alerts Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions
• Works closely with the payroll department and subject matter experts in HR to resolve employee problems
• Follow through to ensure that each case is fully resolved
• Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions
• Documents all emails, calls, and walk-ups in real-time within the HR Service Center’s case management software application
• Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes
• Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements
• Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation.
• Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process
• Provide rewards administration support for some company benefits programs.
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provide internal / external audit support, e.g. collection and preparation of supporting documents
• Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.)
• Performs all work in accordance with established HR Service Center standards.
• Performs related work as assigned

Benefits We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.