Product Solutions Expert I

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop, and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received support from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

About The Team The Product Solutions Expert team is a dynamic group of professionals dedicated to delivering exceptional value to our customers. The team's primary focus is on managing enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions. With its high-profile nature, exposure to top leadership, and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market.

What You Will Do (or Learn To Do)

• Serve as a trusted advisor to our clients to support them in the deployment and integration of Eightfold’s AI products and solutions.
• Provide technical support by modifying existing workflows or adding new features.
• Architect innovative AI integrations between Eightfold and other systems for customers.
• Provide in-depth knowledge of Eightfold solutions and evaluate customer business processes.
• Configure and customize solutions/products/processes to achieve the best results.
• Design and implement API and software integrations using Python, SQL, and AWS.
• Lead customer presentations and training on software solutions.
• Plan and facilitate meetings and workshops with stakeholders.
• Assist technical teams to develop solutions, including issues from customer escalations.
• Lead technical teams through delivery projects and provide hands-on delivery guidance.
• Conduct acceptance testing and technical documentation.
• Collaborate closely with Project Managers, Functional Consultants, and Partners.

What You Bring

• 0-3 years of experience in relevant roles that involve SQL, Python, Implementation, API Development, Integration, and AWS.
• Proven history of serving in technical and customer-facing roles.
• Hands-on experience with API development.
• Ability to communicate effectively including presentations, negotiation, and persuasive skills.
• Can effectively handle customer relationship management and critical issues.
• Strong analytical skills and action-oriented approach.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team.

Eightfold provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.