Associate, Digital Product Operations
American Express•Burgess Hill, England, UK
fulltime
Other
0+ years
Description - External
At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As part of the Global Merchant & Network Services group (GMNS), The GMNS Product team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide.
Partner and Product Enablement (PPE) is part of the GMNS Product team.The team is primarily responsible for onboarding customers onto American Express systems, establishing connectivity between customers and the American Express network and certifying them to our standards. Our main customers are merchants, processors, network issuers and acquirers. The mission of PPE is to ensure our business partners can successfully transact with the American Express network according to American Express specifications, policy, and regulations.
How will you make an impact in this role?
This role will be responsible for leading certification efforts to ensure customers can successfully connect to and complete specification compliant transactions on the American Express Network. The successful candidate will be responsible for building strong relationships with existing and new to American Express partners, which requires excellent communication skills and professionalism. Owning and facilitating solutions as well as consultancy on certification challenges. Accountable for managing internal teams to support our customer needs. Managing initiatives (new products, capabilities and regulatory requirements) which impact the certification processes.
Minimum Qualifications:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.