Customer Service Representative at Kotak Mahindra Ba… | creonjobs.comfulltimePosted 1 day ago
Customer Service Representative
Kotak Mahindra BankMumbai, Maharashtra, India₹3,59,000 - ₹3,59,000/year About Kotak Mahindra Bank
Company Name:
Kotak Mahindra Bank
Profile:
Kotak 811 Inbound Officer
(Directly on Kotak Bank’s payroll)
Qualification
: Graduate Mandatory
Excellent Communication skills in English
Salary:
Up to 3,59,000 CTC depends on interview
Experience:
Fresher & Experience both can Apply
Key Responsibilities:
- Handle
inbound calls
from customers related to
Kotak 811 digital savings accounts
- Resolve customer queries related to
mobile app usage, transactions, login, or account issues
- Assist customers with
troubleshooting
and guide them step-by-step
- Ensure
first-call resolution
and maintain high customer satisfaction levels
- Escalate critical or unresolved issues to the relevant departments
- Maintain call logs and update CRM systems diligently
7.Meet performance targets like
AHT, quality scores, and customer experience metrics
Huge Incentives and Appraisals.
To schedule your interview, send your CV through WhatsApp (number mentioned below)
HR Rutuja - 9822687351
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