Are you passionate about technology and tax compliance? Our Professional Services team delivers top‑tier technology solutions to a diverse portfolio of multinational clients across the EU and APAC regions. We are seeking an experienced Manager with a strong background in indirect tax and software implementation to enhance our Indirect Tax Compliance services.
About The Role
As a Manager, Professional & Consulting Services you will :
Key Areas Of Responsibility
- Support the strategy and execution of professional services for Corporate Professional Services Indirect Tax (IDT) customers.
- Own and manage a portion of the Corporate Professional Services IDT customer portfolio.
- Drive excellent customer experiences through meaningful interactions aligned to key performance indicators (e.g., customer satisfaction).
- Participate as a member of the Indirect Tax Service Delivery Leadership Team to ensure seamless integration across the customer journey.
- Create and implement tools, processes, and working practices that improve efficiency and enable staff to deliver best‑in‑class service.
- Be responsible for revenue generation and utilization targets assigned to the team.
- Drive team accountability for utilization, monthly revenue hours, and other critical financial targets.
- Develop and engage team members at all levels; address performance gaps quickly and provide timely, clear feedback to ensure optimal outcomes.
- Collaborate closely with global Professional Services teams and with cross‑functional teams (e.g., Product, Sales, Support) to deliver a seamless customer experience.
- Manage a team of consultants, supporting their development and customer delivery.
- Allocate resources and prioritize tasks.
Accountabilities
- Monitor high‑level project progress; ensure risks are properly managed; proactively adjust strategies to help PMs deliver projects on schedule and within budget.
- Provide leadership and co‑management of the IDT team in line with consulting delivery standards.
- Be responsible for consultant utilization, revenue, and margin for the IDT team.
- Support staffing strategy and execution of a global services model through our Global Delivery Center (GDC).
- Support recruiting, training, and professional development of Professional Services team members.
- Oversee indirect tax subcontractor relationships and delivery.
- Support customer delivery by building customer and partner relationships, managing escalations, and driving customer satisfaction.
- Support Statement of Work (SOW) scoping and sales efforts to build a healthy services backlog.
- Contribute to the development, operationalization, and maintenance of delivery service offerings, service levels, and pricing standards.
Key Deliverables
- Meet revenue‑hour targets within assigned practice(s); proactively identify gaps and develop and execute plans to consistently achieve financial targets.
- Drive robust cross‑functional collaboration—especially with the Global Delivery Center leadership—to ensure strategic alignment and optimized service delivery.
- Support achievement of the IDT financial plan (e.g., revenue, margin) for Corporate Professional Services.
- Support continuous, measurable improvement in end‑to‑end customer experience across channels (e.g., customer satisfaction/NPS, churn, retention).
About You
You're fit for the role, if your job role includes:
- Minimum of 11 years of total experience.
- Exceptional leadership and talent‑development capabilities, with a track record of inspiring high performance and effective coaching.
- 5+ years of indirect tax implementation experience.
- 7+ years of experience with large enterprise software systems.
- 2+ years of people‑management experience.
- Bachelor's degree required; master's or MBA preferred.
- Outstanding written and verbal communication, negotiation, and interpersonal skills; effective across all organizational levels and client engagements.
- Ability to operate effectively in a hybrid work environment, with an expectation of three days per week in the Hyderabad office, as business needs require.
- Flexibility to accommodate global time zones; regularly attend meetings aligned with U.S. business hours (predominantly mornings, Eastern and Central Time).
- Skilled in conflict resolution and problem‑solving to achieve win‑win outcomes; exceptional end‑customer relationship skills.
- Strong collaboration, teamwork, and relationship‑building skills across multiple levels and functions.
- Able to operate autonomously to complete tasks and deliver objectives.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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